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Remote Customer Support Engineer Jobs in Raleigh, NC

This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Sales, Marketing & Product Management Job Schedule: Full time Remote: No The opportunity Hitachi ... This position may also include ongoing customer support, ensuring longterm value from commissioned ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Showing results 41-60

Remote Customer Support Engineer information

See Raleigh, NC salary details

$37.9K

$76.4K

$105.5K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Raleigh, NC is $76,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Raleigh, NC?

For Remote Customer Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Support Engineer jobs?

Cities near Raleigh, NC with the most Remote Customer Support Engineer job openings:

Infographic showing various Remote Customer Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 6% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $76,375 per year, or $36.7 per hour.

Transmission Line Engineer (remote)

Wood Plc

Raleigh, NC • On-site, Remote

Full-time

Re-posted 3 days ago


Key responsibilities

  • Supporting engineering projects by creating detailed scopes and estimates, performing engineering calculations, developing detailed plan and profile design drawings, and modeling using PLS-CADD.

  • Designing structures for high voltage transmission lines using PLS-POLE and PLS-TOWER, and managing transmission line projects from definition through implementation.

  • Leading a group of engineers through the design process, providing technical guidance, and supporting project coordination during installation and commissioning.


Job description

Overview / Responsibilities

Wood performs consulting and EPCM services for many gas processing, power generation, and power transmission companies located in North America. 

Wood currently has an exciting opportunity for an Transmission Line Engineer. Reporting to the Engineering Manager, South East Region.  This is a remote role but would like the candidate to be in range of one of our offices below for field work:

  • West Palm Beach, FL
  • Miami, FL
  • Orlando, FL
  • Tampa, FL
  • Jacksonville, FL
  • Lakeland, FL
  • Tallahassee, FL
  • Atlanta, GA
  • Birmingham, AL
  • Raleigh, NC
  • Charlotte, NC

If you have a successful track record and thrive on challenges in a fast paced environment, this is the opportunity for you.

 

Key Responsibilities

  • Supporting engineering projects by creating detailed scopes and estimates, performing engineering calculations, developing detailed plan and profile design drawings, modeling using the highly specialized, custom-purpose software: PLS-CADD
  • Designing structures for high voltage transmission lines using PLS-POLE and PLS-TOWER
  • Engineering of transmission line projects from 'definition phase' through the 'implementation phase'
  • Leading a group of engineers through the design process
  • Training new engineers on transmission line engineering
  • Preparing staged design review packages in accordance with client's standards and maintaining detailed documentation of designs and calculations
  • Undertaking in-depth analysis/studies of problems, and identifying solutions and preparing reports to support studies/recommendations
  • Providing technical advice and guidance to design engineers
  • Proactively monitoring project engineering schedule and managing budgets for assigned projects
  • Providing procurement support to prepare material specifications, requisitions, scope documents, material take-off and technical evaluation of bids
  • Providing construction support and overall project engineering coordination during installation and commissioning with the client and subcontractors
  • Responding to information requests from site and completing project documentation including as-builts, calculations and return of data to the client
  • Maintaining and enhancing relationships with internal groups and external contractors and clients.
  • Traveling and visiting project sites during project definition and execution
  • Supporting the management in planning, business development, proposal, performance evaluations and appraisals
  • Developing and implementing specifications, standards, templates, and engineering tools
Skills / Qualifications
  • Transmission, Electrical, Civil or Structural Engineering Degree from a recognized university along with a Professional Engineering Designation or eligibility for future registration
  • 5 plus years of transmission line engineering experience is required
  • Proven experience within a Transmission and Distribution Utility or EPC organization designing transmission lines utilizing PLS-CADD/PLS-TOWER/PLS-POLE is required
  • Knowledge of electrical aspects of power transmission system
  • Knowledge of transmission line materials (structures, conductors/OHSW, OPGW/ADSS, insulators, hardware accessories and fittings)
  • Direct experience on the safety aspects of the design of high voltage transmission lines
  • Construction support experience for Transmission projects
  • Underground experience is an asset
  • Clean driving record/abstract
Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world's most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Employment Type: OTHER