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Remote Customer Support Engineer Jobs in Portland, ME

GEI Consultants

Senior Structural Engineer

Portland, ME · On-site +1

$100K - $160K/yr

... two days remote). Dams in our clients' portfolios are in some of the most spectacularly scenic ... As an employee-owned company, our employees support our flat leadership structure, have a say in ...

Arkatechture

AWS Cloud Infrastructure Engineer

Portland, ME · On-site +1

$57 - $76.25/hr

While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. The Opportunity The AWS Cloud Infrastructure Engineer designs, builds, and ...

Unum UK

Sr. Data Engineer - CX Analytics

Portland, ME · Remote

$117K - $140K/yr

... customers. Whether you're directly supporting a growing family, or developing online tools to help ... Current remote and field-based Unum employees may apply and will be considered in accordance with ...

ABB

Strategic Segment Proposal Engineer

Portland, ME · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

ABB

Strategic Segment Proposal Engineer

Yarmouth, ME · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

ABB

Strategic Segment Proposal Engineer

Auburn, ME · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

ABB

Strategic Segment Proposal Engineer

Westbrook, ME · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

EAG-LED

Be Seen First

Outside Sales Representative

Portland, ME · Remote

$50K - $250K/yr

Free training with no start-up cost * Remote, work from anywhere * Set your own hours ... Five Star customer support Company Description EAG-LED is one of America's TOP commercial LED ...

Anchour

Front-End Developer (Remote)

New Gloucester, ME · Remote

$106K - $123K/yr

Overview We're hiring a Front-End Developer to build the websites that carry our biggest brands. We ... Online banking handoffs, mortgage rate syncs, subscriptions through Recharge, CRM and marketing ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Portland, ME

Remote Customer Support Engineer information

See Portland, ME salary details

$39.9K

$80.4K

$111K

How much do remote customer support engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote customer support engineer in Portland, ME is $80,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,600.00 and $92,100.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Portland, ME?

For Remote Customer Support Engineer jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Portland, ME look for?

The top searched job categories for Remote Customer Support Engineer jobs in Portland, ME are:

What cities near Portland, ME are hiring for Remote Customer Support Engineer jobs?

Cities near Portland, ME with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Portland, ME as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,385 per year, or $38.6 per hour.

Part Time Customer Service Representative/Call Center Rep (Remote)

Automated Health Systems, Inc.

Portland, ME • On-site, Remote

$15.75 - $20.25/hr

Part-time

Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

192nd of 224 rated it services

Job description

Automated Health Systems has Customer Service Representative positions available. These positions are remote/onsite however you will be required to pick up in East Providence, Rhode Island.
Hours: Part Time 1:00pm - 6:00pm Monday - Friday
Responsibilities:
  • Assisting individuals with information and support regarding benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.

Benefits:
  • Dental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Qualifications:
  • Minimum 2 years' experience in a call center environment required.
  • Experience in health/human services and knowledge of Medicaid preferred.
  • Strong PC proficiency required.
  • High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
  • Bilingual skills a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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