ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Phoenix, AZ

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Provide remote customer support and training on software to end users, business partners, and internal teams * Support customers via phone, email, CRM/ticketing systems, and remote sessions

Recruit Monitor

Customer Support Specialist

Phoenix, AZ · On-site +1

$17.75 - $24/hr

... customer relationships Customer Support and/or Customer Purchases experience favored Interacts ... Complete Advantages One hundred% remote control work Flexible job routine along with option to ...

ForgeFit

Remote Customer Service Specialist

Scottsdale, AZ · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Mesa, AZ · Remote

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Glendale, AZ · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Chandler, AZ · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Phoenix, AZ

Remote Customer Support Engineer information

See Phoenix, AZ salary details

$38.7K

$78K

$107.7K

How much do remote customer support engineer jobs pay per year?

As of Aug 4, 2026, the average yearly pay for remote customer support engineer in Phoenix, AZ is $78,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $89,400.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Phoenix, AZ? For Remote Customer Support Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Phoenix, AZ look for? The top searched job categories for Remote Customer Support Engineer jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote Customer Support Engineer jobs? Cities near Phoenix, AZ with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Phoenix, AZ as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,012 per year, or $37.5 per hour.

Remote Customer Support Team Leader

Sweetepictravels

Scottsdale, AZ • Remote

$40K - $52K/hr

Full-time

Posted 20 days ago

Job description

Job description:

Sweet Epic Travels is seeking a dependable, people-focused Remote Customer Support Team Leader to guide our virtual support team and ensure every client receives timely, professional, and compassionate service. This role is ideal for an organized leader who communicates clearly, solves problems calmly, and enjoys helping others perform at their highest level.

The Team Leader will oversee daily support operations, assign and monitor client inquiries, coach team members, review service quality, resolve escalated concerns, and help maintain a consistent luxury-level customer experience. You will serve as a trusted resource for the team while promoting accountability, collaboration, and continuous improvement.

Key Responsibilities:

  • Lead, motivate, and support a remote customer service team
  • Monitor response times, productivity, attendance, and service quality
  • Train and coach new and existing team members
  • Resolve escalated client concerns with professionalism and empathy
  • Review conversations and provide constructive performance feedback
  • Maintain accurate records, reports, and follow-up documentation
  • Improve support procedures, templates, and team workflows
  • Communicate important updates, expectations, and priorities
  • Collaborate with management to strengthen the overall client experience
  • Protect confidential client and company information

The ideal candidate has previous customer support or leadership experience, excellent written and verbal communication skills, strong judgment, and the ability to remain composed in challenging situations. Candidates should be comfortable managing multiple priorities, using online communication platforms, and working independently in a remote environment.

Sweet Epic Travels provides training, mentorship, professional development, and an opportunity to grow with a relationship-driven company committed to excellence.

Help us lead with care, serve with purpose, and create experiences clients will always remember.