Remote Customer Support Engineer Jobs in Naples, FL

About the Role

Proactive Healthcare Communications provides inside sales support to leading pharmaceutical and medical device companies. As a Pharmaceutical Inside Sales Associate, you will spend the majority of your day on the phone calling physician offices on behalf of our clients. This is not a field role. Your office is your desk, your tool is the phone, and your scorecard is your dial count and connection rate. If that sounds like your idea of a great day, keep reading.

What You Will Do

• Make 80-100 outbound calls per day to physician offices, targeting primary care, specialty, and other relevant practices on behalf of our pharmaceutical clients.
• Reach prescribers, nurses, and office managers, delivering clear, concise product messaging that drives awareness and action.
• Handle gatekeepers professionally and persistently, using proven techniques to reach the right contact.
• Log all activity accurately in our CRM, tracking dials, connections, and outcomes in real time.
• Meet or exceed daily dial targets and connection goals as set by your manager.
• Stay current on product knowledge, messaging, and any relevant clinical updates for the products you represent.

What We Are Looking For

Required:

1. Minimum 2 years of inside sales experience where high-volume phone outreach was your primary job function, not a secondary responsibility.
2. Proven track record of consistently meeting or exceeding daily call volume targets (50 or more calls per day minimum).
3. Experience calling on physician offices, medical practices, or healthcare providers as the primary call point.
4. Comfort navigating gatekeeper-heavy environments (front desk staff, medical assistants, nurses) to reach prescribers.
5. Strong CRM discipline: you log everything, consistently, without being asked.
6. Excellent phone presence: clear, confident, professional, and able to deliver a concise value message quickly.
7. High tolerance for rejection and the resilience to stay focused and energetic through a full day of calling.

Strongly Preferred:

• Background in pharmaceutical or medical device sales calling on physician offices.
• Familiarity with specialty prescribers (wound care, surgeons, podiatrists, or similar).
• History of quota rankings or performance awards tied specifically to phone or inside sales results.
• Experience in a sales role that was built from scratch, without a warm book of business to inherit.

This Role Is NOT a Good Fit If...

• You are primarily looking for a role that leads to a field territory position.
• You find high daily dial volumes draining rather than motivating.
• You need a long, slow sales cycle with face-to-face meetings to close.

What Success Looks Like in the First 90 Days

• Consistently hitting your daily dial target within the first two weeks.
• Connecting with a meaningful percentage of targeted physician offices each week.
• Delivering product messaging confidently and accurately within the first month.
• Building a reliable daily routine with consistent CRM documentation.

Remote Inside Sales Associate Key Requirements/Minimum Qualifications:

• Bachelor's degree with a minimum 3.0 GPA
• Excellent communication and writing skills
• Proficiency with MS Office
• 2 years of experience in healthcare sales and customer service with a proven track record of success
• Technical learning and agility
• Motivated to excel within a competitive and collaborative environment
• Skilled in executing outbound calls and email interactions with assigned targets
• Strong prioritizing, multi-tasking and time management skills to meet sales goals and deadlines

Remote Inside Sales Associate Responsibilities:

1. Ability to handle high call volume
2. Utilize CRM software to accurately track interactions and manage relationships effectively
3. Demonstrate excellent communication and customer service skills to address questions from healthcare providers
4. Collaborate with the sales team to develop strategies for growing market share within the territory

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year inclusive of benefits

Benefits:

• Health insurance
• Paid time off
• Retirement

Supplemental Pay:

• Bonus opportunities

Work Location: Remote

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off