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Remote Customer Support Engineer Jobs in Naples, FL

HelloTeam

Customer Support Specialist

Naples, FL · Remote

$18.50 - $24.75/hr

This role is responsible for delivering end-to-end client support, combining high-quality customer ... This is a remote position and will require working from home. Powered by JazzHR i32upsVOOl

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

This role is responsible for delivering end-to-end client support, combining high-quality customer ... This is a remote position and will require working from home.

Liveops

Remote Customer Service Agent

Bonita Springs, FL · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Naples, FL · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Representative

Naples, FL · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Naples, FL preferred | Remote considered for the right candidate Compensation: $85,000 - $100,000 ... Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client ...

New

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Naples, FL preferred | Remote considered for the right candidate Compensation: $85,000 - $100,000 ... Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client ...

New

Liveops

Remote Spanish Bilingual Customer Service

Naples, FL · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

InsuraTec

Sales Representative (Remote)

Estero, FL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Naples, FL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Naples, FL

Remote Customer Support Engineer information

See Naples, FL salary details

$36.7K

$74K

$102.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote customer support engineer in Naples, FL is $73,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,900.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Naples, FL?

For Remote Customer Support Engineer jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Naples, FL look for?

The top searched job categories for Remote Customer Support Engineer jobs in Naples, FL are:

What cities near Naples, FL are hiring for Remote Customer Support Engineer jobs?

Cities near Naples, FL with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Naples, FL as of June 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $73,998 per year, or $35.6 per hour.

Customer Support Specialist

The Hello Team

Naples, FL • Remote

$17 - $22.75/hr

Full-time

Posted 27 days ago

Job description

About HelloTeam: HelloTeam is at the forefront of transforming HR technology to empower businesses with innovative solutions for enhanced employee engagement and operational efficiency.

Position Summary: This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact, this individual supports clients through onboarding, ongoing use, and issue resolution to ensure a successful experience with the platform.

The specialist collaborates cross-functionally to address escalations, documents all interactions and progress within the system, and helps drive client adoption and satisfaction. Success in this role requires strong communication skills, the ability to manage multiple priorities, and a proactive, solutions-oriented approach to both support and client enablement.

Responsibilities Include:

  • Handling inbound and outbound communications (phone, email, and support requests)
  • Support client onboarding and implementation by conducting training sessions, guiding clients through platform setup and configuration, and ensuring alignment with best practices.
  • Troubleshooting platform-related issues, and providing clear, timely resolutions.

If you have the attributes, skills, and experience listed below, we want to hear from you!

  • 1-3+ Year of experience in a Customer Support role
  • Customer service and communication skills including business writing
  • Software and environment trouble-shooting and diagnostic skills
  • Solid understanding of basic computer functions and ability to teach/train users
  • Experience supporting Software As A Service preferred (Not Required)
  • Strong oral and written communications skills
  • Excellent organizational, problem solving and communications skills
  • The ability to work independently and balance multiple priorities
  • Team player, resourceful, flexible

Preferred Skills:

  • Previous professional customer and/or technical support experience
  • Previous Paychex Flex experience preferred (Not Required)

Education and Experience:

  • An Associate's or Bachelor's degree in Communications, Business Administration, or similar course of study is preferred (Not Required)

Remote Position:
This is a remote position and will require working from home.

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