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Remote Customer Support Engineer Jobs in Lewiston, ME

System One

Road Move Engineer

New Gloucester, ME · Remote

Mountain Ltd. has an opening for Road Move Engineer to work Remotely, supporting EST time zone! The ... a remote environment Shape the future. Summit success. Join our team and become part of a legacy ...

Wood Plc

Water Resources Engineer

Portland, ME · Remote

$80K - $110K/yr

Work with a team of Water Resources Engineers and GIS specialists supporting various planning and water resources, flood risk management and environmental restoration projects #LI-Remote Skills ...

Arkatechture

AWS Cloud Infrastructure Engineer

Portland, ME · On-site +1

$57 - $76.25/hr

While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. The Opportunity The AWS Cloud Infrastructure Engineer designs, builds, and ...

Unum UK

Sr. Data Engineer - CX Analytics

Portland, ME · Remote

$117K - $140K/yr

... customers. Whether you're directly supporting a growing family, or developing online tools to help ... Current remote and field-based Unum employees may apply and will be considered in accordance with ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Lewiston, ME

Remote Customer Support Engineer information

See Lewiston, ME salary details

$40.8K

$82.2K

$113.6K

How much do remote customer support engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote customer support engineer in Lewiston, ME is $82,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Lewiston, ME?

For Remote Customer Support Engineer jobs in Lewiston, ME, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Lewiston, ME look for?

The top searched job categories for Remote Customer Support Engineer jobs in Lewiston, ME are:

What cities near Lewiston, ME are hiring for Remote Customer Support Engineer jobs?

Cities near Lewiston, ME with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Lewiston, ME as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,240 per year, or $39.5 per hour.

Senior Engineer- Protection & Control

Asplundh Engineering Services, LLC

Lewiston, ME • Remote

$111K - $152K/yr

Full-time

Re-posted 26 days ago

Job description

A Senior Engineer with Asplundh Engineering Services (AES) will lead a team or work on a team to complete engineering tasks and create custom engineering solutions to meet customer needs. The candidate should also demonstrate the ability to adapt in a fast-paced and evolving industry.

An ideal candidate will possess strong leadership, organizational, communication and planning skills while excelling in a team-based environment. The candidate should approach all tasks in a detail-oriented manner, with a strong sense of ownership over all deliverables.

 
Key Responsibilities
  • Creating and reviewing Protection & Control detailed designs and direct others in the detailed design of medium to extra-high-voltage utility substations
  • Perform detailed design of one-line diagrams, elementary and wiring diagrams, SCADA, communications, conduit and cable sizing/routing, substation physical layouts, selection of substation equipment, writing of substation equipment specifications, proposal development, construction cost estimates, and project scheduling
  • Creating and reviewing detailed designs of Communication or Integration One-Line Diagrams and Front view Panel Diagrams for integrating substation protective relaying with utility specific RTU/ Remote Access / SCADA, managed switches and LAN Communication Equipment.
  • Experience filling the role of substation design engineer for several projects occurring concurrently
  • Reviewing current industry best practices to ensure best in class protection philosophy and compliance with cyber security requirements
  • Leading, planning, and coordinating projects with limited supervision
  • Understanding and delivering results based on client-specific standards and requirements
  • Training and developing junior personnel
  • Leading project teams and interfacing with the customer to deliver a quality product by the scheduled delivery date
  • Act as the OE (Owner’s Engineer) responsible for reviewing designs and supplying the design team with the requested information to complete a project 
  • Occasional travel will be required - Field support including Walk-downs, Site Visits, And “As-Built” support
 
 Education & Experience
  • 6+ years of experience in relay/protection engineering or related industry required.
  • B.S. in Electrical Engineering or Electrical Engineering Technology. 
  
Qualifications
  • Must be 18 years of age or older.
  • Strong knowledge of engineering theory, practices, and procedures
  • Engineer In Training (EIT) registration preferred
  • Registered PE (Professional Engineer) preferred
  • Familiarization or experience with various New England utilities and their associated P&C standards and procedures preferred
  • Experience in power protection, relay design, and planning, or substation design and telecom integration
  • Experience with substation relays and equipment manufacturers such as SEL, GE, Beckwith, electromechanical relays, Ruggedcom switches, and Cimplicity HMIs
  • Experience with AutoCAD or MicroStation software preferred
  • Experience with Document Control or Document Management preferred.
 

About Us

Asplundh Engineering Services (AES) provides safe, reliable and world-class engineering, design, planning, systems integration and testing services to transmission, distribution, substation, commercial, industrial and renewable infrastructure markets across the U.S.

An Asplundh Company

As part of One Asplundh, AES customers can take advantage of the full range of resources Asplundh has to offer through a single point of contact. From design to construction and testing to emergency storm restoration and utility vegetation management, our customers count on us for consistently safe and effective service.

Our Commitment

At AES, we believe in tackling challenges in partnership with our customers, leveraging our collective experience and resources to achieve success in every project.

 *Salary depends on experience
 #LI-Remote