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Remote Customer Support Engineer Jobs in Jonesboro, AR

ABB

Utility Sales Support

Jonesboro, AR · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... engineering, business or related field preferred * Minimum 3 years of technical customer support ...

ABB

Protection and Control Engineer

Jonesboro, AR · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

ABB

Senior Project Engineer

Jonesboro, AR · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... witness tests (FWT), and FAT support with customers to ensure compliance with project ...

ABB

Commercial Proposal Engineer

Jonesboro, AR · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Strategic Segment Proposal Engineer

Jonesboro, AR · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Jonesboro, AR

Remote Customer Support Engineer information

See Jonesboro, AR salary details

$38.9K

$78.4K

$108.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote customer support engineer in Jonesboro, AR is $78,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $89,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Jonesboro, AR?

For Remote Customer Support Engineer jobs in Jonesboro, AR, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Jonesboro, AR look for?

The top searched job categories for Remote Customer Support Engineer jobs in Jonesboro, AR are:

What cities near Jonesboro, AR are hiring for Remote Customer Support Engineer jobs?

Cities near Jonesboro, AR with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Account Rep Entry Level REMOTE

American Income Life Insurance Company

Jonesboro, AR • On-site, Remote

$90K - $120K/yr

Full-time

Posted 25 days ago

Job description

If you're ready to step away from the traditional office environment and build a career that offers flexibility, purpose, and long-term growth, this opportunity may be the right fit.
AO Globe Life is hiring Remote Customer Service Account Representatives to meet virtually with individuals and families who are already connected with our organization. Rather than prospecting for clients, you'll focus on scheduled consultations where you help people understand benefit options that support their financial protection and long-term security.
Key Responsibilities
  • Conduct scheduled virtual consultations with clients via Zoom
  • Listen to client needs and guide them through available benefit options
  • Clearly explain coverage details and answer questions with professionalism
  • Assist clients through the application and onboarding process
  • Maintain accurate documentation and follow-up communication
  • Participate in team meetings, training sessions, and professional development programs
  • Collaborate with peers and mentors to continually improve service and performance
What You'll Receive
Fully Remote Work Environment
Work from anywhere in the United States with the flexibility of a virtual role.
Flexible Scheduling
Structure your day in a way that supports both productivity and work-life balance.
Pre-Scheduled Client Consultations
Engage with individuals who have already requested information-no cold outreach required.
Comprehensive Training & Licensing Support
Structured onboarding, mentorship, and assistance with licensing requirements.
Weekly Compensation
Consistent weekly pay via direct deposit with additional performance-based incentives.
Recognition & Advancement Opportunities
Monthly and quarterly performance recognition, leadership pathways, and career growth opportunities.
Supportive Team Culture
Collaborate with a team that values professional development, accountability, and shared success.
Qualifications
  • Strong communication and interpersonal skills
  • Comfortable presenting information during virtual meetings
  • Organized and self-motivated while working in a remote environment
  • Able to use video conferencing platforms and digital tools confidently
  • Passion for helping individuals and families understand important financial protection options
  • Authorized to work in the United States
  • Access to a Windows-based laptop or PC with webcam and reliable internet connection
About AO Globe Life
AO Globe Life partners with labor unions, credit unions, and veterans' organizations across the United States to provide supplemental benefit solutions that support working families. With more than 70 years of industry experience and a growing remote-first workforce, our organization is built on service, stability, and long-term professional development.
Apply Today
If you are looking for a remote career that offers flexibility, meaningful work, and a clear path for growth, we encourage you to apply and learn more about joining AO Globe Life.

Apply