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Remote Customer Support Engineer Jobs in Brick, NJ

ABB

Protection and Control Engineer

NJ · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

InsuraTec

Sales Representative (Remote)

Red Bank, NJ · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Freehold, NJ · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Brick, NJ

Remote Customer Support Engineer information

See Brick, NJ salary details

$42.1K

$84.8K

$117.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote customer support engineer in Brick, NJ is $84,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $97,200.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Brick, NJ? For Remote Customer Support Engineer jobs in Brick, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Brick, NJ look for? The top searched job categories for Remote Customer Support Engineer jobs in Brick, NJ are:
What cities near Brick, NJ are hiring for Remote Customer Support Engineer jobs? Cities near Brick, NJ with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you

Customer Support Lead

Monmouth Trading Cards

Neptune City, NJ • Remote

$18 - $25/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 13 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Company parties
  • Flexible schedule
  • Training & development

Customer Support Associate – Monmouth Cards (Remote/Hybrid - Must be based in NJ, NY, CT, or MA)

Monmouth Cards is a fast-growing sports trading card company with both in-store and online operations. We serve customers across our retail stores, e-commerce website, live selling platforms, and marketplace channels. We’re looking for a Customer Support Lead to help oversee our customer service function, manage escalated customer issues, support our current customer service team, and ensure customers receive timely, accurate, and professional support.
Key Details:
  • Type: Part-time (potential for transition to full-time)
  • Location: Remote / Hybrid (NJ, NY, CT, or MA required)
  • Hours: Starting at 25 hours/week, with potential to grow to 40 hours

What You’ll Do

Customer Support & Communication
  • Handle inbound customer phone calls via RingCentral
  • Respond to customer inquiries across email, Zendesk, SMS, Meta, Walmart Customer Messaging, and other messaging channels
  • De-escalate frustrated customers and provide clear, professional resolutions
  • Follow up with customers on delayed, unresolved, or sensitive issues
  • Maintain strong communication across all customer-facing channels
  • Ensure customers receive accurate updates regarding orders, shipping, refunds, returns, and product concerns

Team Oversight & Escalations
  • Oversee the current customer service team’s daily support flow
  • Review escalated cases and help determine the proper resolution
  • Approve or deny refunds, replacements, credits, or exceptions based on company policy
  • Ensure the customer service team is following internal policies and procedures
  • Identify mistakes, inconsistencies, or gaps in customer communication
  • Guide the team on how to handle difficult or unusual cases
  • Help keep ticket queues clean, organized, and up to date

Chargebacks, Fraud & Shipping Investigations
  • Investigate customer chargebacks and gather supporting evidence
  • Review fraud indicators before high-risk orders are shipped
  • Help confirm customer identity or order legitimacy when needed
  • Monitor suspicious orders or potential false information
  • Assist with UPS, USPS, and carrier investigations when packages are missing, misdelivered, or delayed
  • Help document findings and next steps for disputes, claims, or internal review


Reviews & Customer Experience
  • Assist with Google Review responses and customer follow-up
  • Help encourage satisfied customers to share positive experiences
  • Ensure public-facing responses are professional, accurate, and aligned with the company’s tone
  • Protect the customer experience while also protecting the company from unnecessary losses or policy exceptions
Tools & Systems You’ll Use

  • RingCentral
  • Zendesk
  • Klaviyo SMS
  • Meta messaging platforms
  • Walmart Customer Messaging
  • Google Reviews
  • Shopify
  • Carrier tracking and claims tools
  • Internal communication tools
Qualifications and Skills:

  • Strong written and verbal communication skills
  • Comfortably handle phone, email, and messaging support simultaneously
  • Highly organized and detail-oriented
  • Able to take ownership and follow through without reminders
  • Comfortable switching between multiple tools and platforms
  • Reliable and consistent with response times

Preferred Experience:
  • Customer support, customer success, or customer operations experience
  • Experience with Zendesk, RingCentral, Shopify, Klaviyo, or similar tools
  • E-commerce or retail experience
  • Experience handling chargebacks, fraud review, shipping claims, or order investigations
  • Familiarity with sports cards, collectibles, or hobby retail is a plus but not required

If you're looking for a hands-on role in a growing and exciting business, apply today and become part of the Monmouth Cards team!

This is a remote position.