ZipRecruiter

Log In

2

Remote Customer Service Representative Jobs in Brick, NJ

System One

Benefits Customer Service Rep

Lakewood, NJ · On-site +1

$25 - $27/hr

Onsite - Hybrid (remote work available) Hours: 9:00am to 5:00pm / Monday - Friday Benefits Customer Service Rep Responsibilities: * Handle inbound calls from COBRA benefits members, employers, HR ...

ZOLL Medical

Patient Service Representative

Toms River, NJ · Remote

$17 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

InsuraTec

Sales Representative (Remote)

Freehold, NJ · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Red Bank, NJ · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Brick, NJ

Remote Customer Service Representative information

See Brick, NJ salary details

$10

$20

$29

How much do remote customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer service representative in Brick, NJ is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do Remote Customer Service Representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a Remote Customer Service Representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

What are the most commonly searched types of Customer Service Representative jobs in Brick, NJ? The most popular types of Customer Service Representative jobs in Brick, NJ are:
What are popular job titles related to Remote Customer Service Representative jobs in Brick, NJ? For Remote Customer Service Representative jobs in Brick, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Brick, NJ look for? The top searched job categories for Remote Customer Service Representative jobs in Brick, NJ are:
What cities near Brick, NJ are hiring for Remote Customer Service Representative jobs? Cities near Brick, NJ with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Brick, NJ as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,204 per year, or $20.3 per hour.
Benefits Customer Service Rep

Benefits Customer Service Rep

System One Holdings, LLC

Lakewood, NJ • On-site, Remote

$25 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Job Title: Benefits Customer Service Rep
Location: Lakewood, NJ
Type: Contract To Hire
Compensation: $25.00 - $27.00
Contractor Work Model: Onsite - Hybrid (remote work available)
Hours: 9:00am to 5:00pm / Monday - Friday
Benefits Customer Service Rep Responsibilities:

  • Handle inbound calls from COBRA benefits members, employers, HR contacts, and brokers with a strong focus on clear and patient phone support
  • Assist callers with COBRA benefit notices, elections, payments, coverage questions, portal access, and general account information
  • Respond to incoming email inquiries accurately and in a timely manner
  • Perform accurate data entry for COBRA benefit enrollments, terminations, changes, payments, and related updates
  • Carefully review entries against source documents to avoid errors and unnecessary rework
  • Document calls, updates, and actions taken in the system with clear and complete notes
  • Support open enrollment by helping with increased call volume and walking employees through their benefit options
  • Provide basic phone or screen-share portal demos for new HR contacts, new clients, and employees, including how to access the portal, review benefits information, read notices, complete elections, and make payments
  • Work closely with the benefits team to resolve issues and keep members informed
  • Assist with other benefit department tasks and projects as needed
Benefits Customer Service Rep Requirements:
  • Must have prior benefits knowledge, experience processing enrollments or handling claims a HUGE plus.
  • Strong phone skills and a professional, calm manner with callers
  • Prior customer service or call center experience required
  • Benefits enrollment, insurance verifications, or medical office experience is a plus
  • Strong data entry skills with a high level of accuracy and attention to detail
  • Comfortable working in multiple computer systems and screens at the same time
  • Able to manage heavy call volume during open enrollment and other busy periods
  • Comfortable leading short phone or screen-share portal demos for HR contacts, new clients, and employees
  • Reliable, organized, and able to follow detailed procedures consistently
  • Strong attendance and punctuality

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
Ref: #563-Joule Staffing - Toms River

Apply