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Remote Customer Support Engineer Jobs in Berkeley, CA

Stefanini

Sr Solution Architect

San Francisco, CA · Remote

$102 - $107/hr

Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ... Demonstrated concentration on customer service orientation. * Ability to work effectively in a ...

New

Hirevouch

Forward Deployed Engineer

Redwood City, CA · On-site +1

Have 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder). * Excel at communication & explaining complex technical ...

Amiri Recruiting

Enterprise Engineer

San Francisco, CA · Remote

Enterprise Engineer SF/NYC/Remote Skills Relevant Skills and Experience What You'll Do (Day-to-Day ... Understand Enterprise customer's needs and design product solutions * Work across all the stack ...

DocuSign

Software Engineer

San Francisco, CA · On-site +1

$104K - $161K/yr

Provide developer support for customer issues * Mentor junior team members * Leverage AI-assisted ... Employee divides their time between in-office and remote work. Access to an office location is ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site +1

$100K - $250K/yr

Triage and routing: classify issues, gather context, escalate to Technical Support/Engineering with ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site +1

$100K - $250K/yr

Triage and routing: classify issues, gather context, escalate to Technical Support/Engineering with ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

SimX, Inc

Account Executive (Remote)

San Francisco, CA · Remote

$70K - $90K/yr

... scientists, engineers, and many others, all of whom have dedicated their time to achieving our ... THE JOB As an Account Executive you will play a pivotal role in our sales and customer support ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Berkeley, CA

Remote Customer Support Engineer information

See Berkeley, CA salary details

$47.8K

$96.2K

$132.9K

How much do remote customer support engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for remote customer support engineer in Berkeley, CA is $96,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $110,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Berkeley, CA?

For Remote Customer Support Engineer jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Berkeley, CA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Remote Customer Support Engineer jobs?

Cities near Berkeley, CA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Senior Staff Engineer (Backend) - Autonomous Vehicles and Agentic AI

San Francisco, CA • On-site, Remote

Uber Technologies, Inc.
Ground Public Transportation • 10K+ employees
Learn more about Uber Technologies, Inc.external

Full-time

Retirement

Re-posted yesterday

Uber rating

6.8

Company rating: 6.8 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

Job description

Senior Staff Engineer (Backend)About the Role

We're looking for a Senior Staff Backend Engineer to set the technical direction for Uber's Autonomous Vehicle (AV) and emerging business Customer Obsession experiences. This role will own architecture across AV, Fleet, Uber for Business, and Direct integrations, helping create a unified technical foundation as these businesses grow in scale and complexity.

You'll work across engineering, product, operations, and platform teams to define scalable backend systems, prevent architectural fragmentation, and shape the next generation of customer support experiences. Key areas of focus include proactive trip-lifecycle support, Agentic AI capabilities, and building reliable end-to-end testing and quality frameworks as AV expands from pilots to multi-city, multi-partner production.

What You'll Do
  • Define the backend architecture and technical strategy for AV customer support systems.
  • Establish scalable integration patterns across Fleet, U4B, Direct, and other emerging businesses.
  • Partner with the Customer Obsession Platform team to leverage shared platform and Agentic AI capabilities.
  • Build proactive trip-lifecycle support, reliability, and end-to-end testing strategies.
  • Drive alignment across Engineering, Product, Operations, and platform teams.
  • Mentor Senior engineers toward Staff-level impact.
Basic Qualifications
  • Education: Bachelor's degree (or equivalent) in Computer Science, Engineering, Mathematics, or a related technical field.
  • Experience: 10+ years of professional full-time software engineering experience.
  • Technical Proficiency: Strong expertise in modern backend languages-specifically Go, Java, or C++.
  • Extensive backend engineering and distributed systems experience.
  • Experience designing and operating large-scale, highly available systems.
  • Proven technical leadership across multiple teams and complex initiatives.
  • Strong system design, architecture, and cross-functional communication skills.
Preferred Qualifications
  • Experience with Generative AI, LLMs, or Agentic AI systems.
  • Experience with AV, mobility, fleet, logistics, or real-time systems.
  • Experience with customer support or workflow platforms.
  • Track record of technical leadership at Senior Staff, or equivalent scope.

Ready to Ride?


This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.


You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.


Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.


Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For San Francisco, CA-based roles: The base salary range for this role is USD $267,000 per year - USD $297,000 per year.


For Sunnyvale, CA-based roles: The base salary range for this role is USD $267,000 per year - USD $297,000 per year.


For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

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