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Remote Customer Support Engineer Jobs in Berkeley, CA

Qcells

QSS Customer Support Specialist

San Francisco, CA · On-site +1

$70K - $85K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with vendors and internal teams ...

Nexora Talent

Remote- Customer Experience Service

Oakland, CA · Remote

$18.25 - $25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Lumenis

Customer Service Engineer

San Francisco, CA · Remote

$39 - $40/hr

Lumenis is a global medical technology company known for innovative, energy-based solutions and exceptional customer support. Our Field Service Engineers play a critical role in ensuring our ...

KEYENCE

Field Application Engineer '27

Walnut Creek, CA · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Berkeley, CA

Remote Customer Support Engineer information

See Berkeley, CA salary details

$47.8K

$96.2K

$132.9K

How much do remote customer support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote customer support engineer in Berkeley, CA is $96,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $110,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Berkeley, CA?

For Remote Customer Support Engineer jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Berkeley, CA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Remote Customer Support Engineer jobs?

Cities near Berkeley, CA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Senior Technical Support Engineer

San Francisco, CA • Remote

Centric Software
Software Development • 51 - 200 employees
Learn more about Centric Softwareexternal

Full-time

Re-posted 13 days ago

Job description

About Centric Software:

CentricSoftwareis a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We're here to challenge the status quo-and we're looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

JobTitle: Senior Technical SupportEngineer

Location: Remote

About CentricSoftware:
Centric Software stands at the forefront of innovation, deliveringcutting-edgePLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage,optimize, and execute their critical processes with ease.
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.

Job Summary:

We are seeking a Technical Support Consultant to join our growing team. You will play a pivotalrole,in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers,you'lladdress their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology,you'llplay a critical role in empowering businesses to bring their products to market.

To apply for this position please log into our website atwww.centricsoftware.com.

Key Responsibilities:

  • Resolve customer queries and issues promptly, adhering to SLAs.

  • Collaborate with R&D, Services,Cloud Operations,and Pre-sales teams to address bugs and ensure project timelines.

  • Manage complex customer accounts and understand their hardware and software setups.

  • React quickly to major customer issues.

  • Ensure system availability and functionality for customers.

  • Analyze complex problems and propose solutions.

  • Establish credibility with internal and external customers.

  • Achieveproficiencyin Centric 8 software installation and functionality.

Qualifications:

  • Demonstratedexpertisein customer-facing roles, coupled with strongsoftwaretroubleshooting skills

  • Experience insoftware installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)

  • Bachelor's or Master'sdegree in computer engineering, IT, Fashion Design, ora relatedfield.

  • Minimum of5years' experience in a similar role, preferably within the technology or fashion industry.

  • Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What we offer:

  • Competitive salary and comprehensive benefits package.

  • A dynamic and collaborative work environment within an international team.

  • Opportunities for professional growth and skill development in a rapidly evolving industry

This role is ideal for individuals eager to drive innovation andleveragecutting-edgeAI technologies to enhance our product offerings at Centric Software. If you are passionate about AI/ML andpossessthe technicalexpertiseto transform ideas into reality, we encourage you to apply.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Apply