2

Remote Customer Support Engineer Jobs in Belleville, IL

Area Sales Manager Location - NE, KS, or Western MO (Remote) Work Arrangement - Remote with 75 ... through engineering, planning or customer support. You'll work with purpose, learn every day and ...

Area Sales Manager Location - NE, KS, or Western MO (Remote) Work Arrangement - Remote with 75 ... through engineering, planning or customer support. You'll work with purpose, learn every day and ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Showing results 41-60

Remote Customer Support Engineer information

See Belleville, IL salary details

$37.9K

$76.3K

$105.4K

How much do remote customer support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer support engineer in Belleville, IL is $76,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $87,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Belleville, IL?

For Remote Customer Support Engineer jobs in Belleville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Belleville, IL look for?

The top searched job categories for Remote Customer Support Engineer jobs in Belleville, IL are:

What cities near Belleville, IL are hiring for Remote Customer Support Engineer jobs?

Cities near Belleville, IL with the most Remote Customer Support Engineer job openings:

Area Sales Manager

Weir Group

Saint Louis, MO • Remote

Full-time

Posted 29 days ago


Job description

Area Sales Manager

Location - NE, KS, or Western MO (Remote)

Work Arrangement - Remote with 75% Travel

What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet's future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact
You'll play a key role in solving real-world challenges. You'll apply your skills to deliver results that matter whether that's through engineering, planning or customer support. You'll work with purpose, learn every day and help shape a more sustainable future.

What you'll do
Territory Management: Prepare and execute territory plans, provide weekly reports on orders and activities, and maintain regular customer visits as per the call plan to build strong relationships.
Sales & Account Development: Manage quotations, tenders, and orders while developing key account relationships to meet or exceed sales targets. Proactively prospect new business opportunities within the territory.
Distributor & Customer Support: Oversee distributor activities and direct sales efforts, ensuring customers receive excellent service and solutions tailored to their needs. Monitor competitors and address product or process quality issues effectively.
Data & Communication: Maintain accurate records using Salesforce, promote a customer-focused attitude, and communicate effectively with the Regional Sales Director. Handle special projects as required.
Travel Requirements: Travel approximately 75% of the time, typically Monday through Friday, with at least three weeks per month on the road, supported by a company vehicle.
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What you'll bring

Must-haves:
Bachelor's degree in Engineering, Chemistry, Business Administration, Marketing, or equivalent experience.
Minimum 5 years of technical and direct sales experience, preferably in heavy industry or related sectors.
Strong knowledge of Salesforce and Microsoft Office Suite; experience with IBM System AS/400 is highly desired.
Proven ability to manage distributor relationships and direct sales within a defined territory.

Nice-to-haves:
Familiarity with Weir product lines and industry-specific knowledge.
Experience working in power plants, mining, or aggregate industries.
Previous success in managing sales incentive programs and meeting quarterly targets.
Internal candidates from St. Louis or surrounding areas with relevant industry experience.

Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
We're passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. We're working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits
Competitive pay
Career development and learning support
Access to global inclusion networks
Regional and team-specific benefits
Sharebuilder scheme
Wellness support for you and your family
Collaboration with global teams

#minerals

#EW-LI1