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Remote Customer Support Engineer Jobs in Belleville, IL

Best-in-class engineering, design and manufacturing combined with category-leading brands in ... Experience managing remote or globally dispersed teams. * Experience supporting ERP implementations ...

Utility Sales Support

MO · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... engineering, business or related field preferred * Minimum 3 years of technical customer support ...

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

This position assists and provides IT services to internal customers located at our jobsites around ... engineering and development teams * First line of troubleshooting for remote networks * Adaptive ...

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

This position assists and provides IT services to internal customers located at our jobsites around ... engineering and development teams * First line of troubleshooting for remote networks * Adaptive ...

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

This position assists and provides IT services to internal customers located at our jobsites around ... engineering and development teams * First line of troubleshooting for remote networks * Adaptive ...

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

This position assists and provides IT services to internal customers located at our jobsites around ... engineering and development teams * First line of troubleshooting for remote networks * Adaptive ...

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

This position assists and provides IT services to internal customers located at our jobsites around ... engineering and development teams * First line of troubleshooting for remote networks * Adaptive ...

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

This position assists and provides IT services to internal customers located at our jobsites around ... engineering and development teams * First line of troubleshooting for remote networks * Adaptive ...

Showing results 21-40

Remote Customer Support Engineer information

See Belleville, IL salary details

$37.9K

$76.3K

$105.4K

How much do remote customer support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer support engineer in Belleville, IL is $76,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $87,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Belleville, IL?

For Remote Customer Support Engineer jobs in Belleville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Belleville, IL look for?

The top searched job categories for Remote Customer Support Engineer jobs in Belleville, IL are:

What cities near Belleville, IL are hiring for Remote Customer Support Engineer jobs?

Cities near Belleville, IL with the most Remote Customer Support Engineer job openings:

Technology Support Officer (Regulatory Policy & Intel 3) - 29170

HII's Mission Technologies division

Saint Louis, MO • On-site, Remote

$91K - $130K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago


Job description

Requisition Number: 29170 

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $91,631.00 - $130,000.00 

Security Clearance: Ability to Obtain  

Level of Experience: Mid HI

This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.

HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.

Leadership Mindset at HII - Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes-regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:

  • Know & Grow Your People - Commit to learning and supporting team success.
  • Build Relationships - Communicate openly, collaborate well, and build trust.
  • Take Ownership - Deliver on commitments and take pride in your work.
  • Customer First - Focus on the mission and those we serve.
  • Shape the Future - Bring ideas, curiosity, and continuous improvement.
  • Act with Urgency - Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Job Description

Position Summary: Technology Support Officer

Huntington Ingalls Industries: Mission Technologies Divisionis currently seeking an Intellectual Property (IP) Technical Specialist to support our work with theNational Geospatial-Intelligence Agency. Our ideal candidate is a subject matter expert with experience in computer architecture, artificial intelligence, machine learning, deep learning, computer vision, software engineering, and other computer science and computer engineering fields who can assess inventions in these fields for patentability. The Intellectual Property (IP) Technical Specialist willsupport the NGA Office of Research and Technology Applications (ORTA) and the Office of General Counsel (OGC) with patent assessments, preparation of patent applications related to inventions, and drafting responses to U.S. Patent and Trademark Office (USPTO) actions. This position will be performed at NGA offices at either St Louis, MO, or Springfield, VA. Remote work capabilities are authorized on an as-needed basis. Can be modified to a part-time position, if required.

Essential Job Responsibilities
  • Conducts patent searches to assess the novelty and patentability of computer architecture, artificial intelligence, and other computer science and computer engineering inventions.
  • Conducts interviews with inventors to capture all required aspects of technologies submitted for the ORTA to make patenting recommendations.
  • Collaborate with inventors and OGC to develop patent prosecution strategy.
  • Works closely with OGC to prepare patent applications, including drafting specifications, drawings, and claims, and ensures technical accuracy of the subject matter in the patent applications.
  • Provides technical and legal research and analysis to assist OGC in support of NGA submissions pending before the USPTO.
  • Assists OGC with preparing responses to USPTO actions and docket management.
  • Ensures procedures are in place to classify and maintain records.
  • Interprets and enforces all documentation formatting, standards, policies, and operating procedure requirements
Minimum Qualifications
  • 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.
  • 3 years experience related to job responsibilities listed above with Bachelors in related field; 0+ years relevant experience with Masters in related field; 0 years experience with PhD in related field.
  • B.S. in Computer Science, Computer Engineering, or closely related field.
  • Must be a US Citizen (required) and have the ability to obtain a clearnace with the US DoD
  • Able to pass an HSPD-12 background investigation.
  • Demonstrated technical expertise in one or more of the following: computer architecture, artificial intelligence (AI), machine learning, deep learning, computer vision, software engineering, programming, etc.
  • Ability to work independently with minimal guidance.
  • Demonstrated ability of superior writing and analytical skills.
  • Ability to orally communicate with inventors and draft technical specifications.
Preferred Requirements
  • US TS/SCI security clearance
  • Candidates located near NGA offices in either St Louis, MO, or Springfield, VA.
  • Submissions to technical journals and authoring White Papers in the computer science, engineering or related fields.
  • Ability to work in a fast-paced environment with quick turn-around times and with minimal supervision.
  • Familiarization with US Patent Laws and regulations.
Physical Requirements
  • May require working in an office


The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance? 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.