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Remote Customer Support Engineer Jobs in Baton Rouge, LA

Remote Insurance Agent

Baton Rouge, LA · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

... customers, partners, and regional teams. * Lead crossfunctional execution across engineering ... Health Advocate support resources for mental/behavioral health, general health navigation and ...

Jr. Account Manager

Prairieville, LA · Remote

$37K - $50K/yr

... Engineering Plastics, Masterbatches/Additives, or Colors. LOCATION & TRAVEL: This is a remote role and candidates can be located anywhere in the US. There will be travel US wide to support customers ...

... customers' worlds on. From world-class events that last a few weeks to mining operations and remote ... Work with internal engineering and other teams to facilitate estimates, drawings and other related ...

... customers' worlds on. From world-class events that last a few weeks to mining operations and remote ... Work with internal engineering and other teams to facilitate estimates, drawings and other related ...

Showing results 41-60

Remote Customer Support Engineer information

See Baton Rouge, LA salary details

$37.4K

$75.4K

$104.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote customer support engineer in Baton Rouge, LA is $75,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $86,400.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Baton Rouge, LA?

For Remote Customer Support Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Remote Customer Support Engineer jobs?

Cities near Baton Rouge, LA with the most Remote Customer Support Engineer job openings:

Senior SQL Developer with VB

Software People, Inc.

Baton Rouge, LA • Remote

$98K - $135K/yr

Contractor

Re-posted 20 days ago


Job description

Phone/Skype Hire. Remote

Location: Remote

Duration: 12+ months

Responsibilities

• Designs, codes, compiles, tests, debugs and documents new and existing web applications, maintenance and support of existing applications and associated databases.

• Research and resolve program, data or system software problems of a highly technical nature, frequently interacting with other employees, supervisors, or users.

• Provide expert advice, assistance or guidance of a highly technical nature concerning specialized application tools, hardware, software, or databases.

• Evaluate, analyze and prepare information and recommendations on technical solutions or options related to operating and managing an information system.

• Independently define data elements; design structures for databases; write and compile definitions and descriptions of data elements into dictionary form for use by technical staff and other users.

• Prepare and monitor work plans and schedules to ensure timeliness, data integrity, and availability on a project basis.

• Participates in all necessary team meetings and design sessions in accordance with Scrum ceremonies.

• Provide technical knowledge transfer, training, documentation, mentorship and guidance to State personnel for all requested work.

• Monitor, review and audit performance of the customer-agency’s replacement software and make performance improvements

Skills Needed

  • 5+ years of experience in web development using third-generation programming language (3GL).
  • 2+ years of experience in SSIS (SQL Server Integration Services).
  • 2+ years of experience in SSRS (SQL Server Reporting Services).
  • 2+ years of experience in web development using Visual Basic .NET (VB .NET) and/or Classic ASP (Active Server Pages).