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Remote Customer Support Engineer Jobs in Baton Rouge, LA

ABB

Strategic Segment Proposal Engineer

LA · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

WSP

Senior-Level Substation Structural Engineer

Baton Rouge, LA · On-site +1

$86K - $117K/yr

This Opportunity Provides subject matter technical support and leadership to leads other engineers ... Hybrid and remote work opportunities are available. * Relocation assistance is not available for ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Baton Rouge, LA

Remote Customer Support Engineer information

See Baton Rouge, LA salary details

$37.4K

$75.4K

$104.2K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Baton Rouge, LA is $75,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $86,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Baton Rouge, LA?

For Remote Customer Support Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Remote Customer Support Engineer jobs?

Cities near Baton Rouge, LA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Remote Operated Equipment Operator - Convent, LA

Associated Terminals

Convent, LA • Remote

Full-time

Posted 26 days ago

Associated Terminals rating

7.1

Company rating: 7.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY: At his or her assigned location, the Remote Equipment Operator will operate assigned equipment from a remote-controlled operating chair.  He/She will move and transload various cargoes from an office setting.  Professionalism and decorum are expected while working with coworkers and management team. This position resides in the STEPS job classification for Midstream Equipment Operators.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for the safe operation of remote operated equipment (Crane, Material Handler, Excavator, Front-end loader, Skid steer etc.) in areas such as ship/barge holds, vessel deck, terminal and dock areas from a remotely assigned location.
  • Safely and efficiently operate remote equipment near personnel and other equipment.
  • Fluidly communicates with other team members and operational management by means of marine radio or other available technology. Appropriate etiquette and decorum are expected while working/communicating with coworkers.
  • Ability to apply common sense understanding to carry out work assignments and operational instructions.
  • Capable of assessing and managing standard and variable operating conditions and events while operating remote equipment.
  • Basic utilization of computer to interface with proprietary remote equipment operating programing.
  • Regular work attendance is required to perform the essential duties of this job.
  • Must be able to work rotational shiftwork, overtime, and weekends as dictated by operational need/operational schedule. Work hours may extend to 12 hours daily.
  • Report ALL incidents through company’s reporting protocol
  • Support company safety initiatives
  • Demonstration of knowledge of all required competencies
  • Perform other duties as required/requested

EXPERIENCE REQUIREMENTS:

  • Must have obtained Midstream Equipment Operator Certification.
  • Has met minimal qualifications for Equipment Operator I in accordance with STEPS.

EDUCATIONAL REQUIREMENTS:

  • High school or equivalent (preferred)

SKILL/ KNOWLEDGE REQUIREMENTS:

  • Prior equipment operation experience a plus
  • Ability to safely operate assigned equipment
  • Manual dexterity of hands and feet to operate remote equipment; not all required at once. Modifications possible
  • Knowledge of rig operation and maintenance programs a plus
  • Ability to understand and adhere to personnel safety programs
  • Basic aptitude in computers and information technology
  • Be physically fit to perform all essential physical demands of this job safely
  • Demonstrated safe work practices
  • Advocate of team concept
  • Commitment to customer service
  • Ability to work in a team-oriented environment
  • Must comply with all operational directives and company policies

WORK ENVIRONMENT:

Professional Office Environment

PHYSICAL REQUIREMENTS:

Positions in this class typically require reaching, limited standing, limited walking, typing, grasping, feeling, talking, hearing, seeing, sitting and repetitive motions for arms, feet, and hands.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move levers/equipment controls. 

 

Regularly

Frequently

Occasionally

Sitting

X

 

 

Standing

 

 

X

Walking

 

 

X

Climbing/ Balance

 

 

X

Reaching-With arms/hands

 

X

 

Stooping/ kneeling/ crouching/ crawling

 

 

 

Talking

X

 

 

Hearing

X

 

 

Feeling/ Touching

        X

 

 

Vision- Close/ Peripheral/ Depth/ Ability to Adjust Focus

X

        

 

CERTIFICATIONS/ LISCENSES

  • Must pass pre-employment drug tests as well as random drug screening
  • Equipment operator certifications

What Associated Terminals employees say

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Benefits

Hours and flexibility

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