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Remote Customer Support Engineer Jobs in Baton Rouge, LA

Essential Credit Union

Remote/Video Teller

Baton Rouge, LA · Remote

$12.50 - $15.75/hr

Remote/Video Teller Location: Baton Rouge, LA, 70806 Job Summary We are seeking a detail-oriented ... customer information at all times. * Collaborate with branch staff and management to support ...

ABB

Strategic Segment Proposal Engineer

LA · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

WSP

Senior-Level Substation Structural Engineer

Baton Rouge, LA · On-site +1

$86K - $117K/yr

This Opportunity Provides subject matter technical support and leadership to leads other engineers ... Hybrid and remote work opportunities are available. * Relocation assistance is not available for ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Baton Rouge, LA

Remote Customer Support Engineer information

See Baton Rouge, LA salary details

$37.4K

$75.4K

$104.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote customer support engineer in Baton Rouge, LA is $75,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $86,400.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Baton Rouge, LA?

For Remote Customer Support Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Remote Customer Support Engineer jobs?

Cities near Baton Rouge, LA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Digital Chemistry Specialist - Remote

micro1 AI

Baton Rouge, LA • Remote

$90 - $120/hr

Part-time

Posted 19 days ago

Job description

Role Title: Bioinformatics Scientist


Role Type: Contractor


Location: Remote


micro1 is engaging Bioinformatics Scientists to contribute their specialized expertise to a customer's innovative project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Scope of Work

  1. Analyze complex datasets related to medicinal chemistry using advanced bioinformatics methodologies.
  2. Provide detailed scientific input and content to support the development and training of AI models.
  3. Curate, annotate, and validate datasets relevant to drug discovery and molecular analysis.
  4. Evaluate and synthesize findings from biological, chemical, and clinical data sources.
  5. Offer subject matter expertise on experimental design and data interpretation within medicinal chemistry.
  6. Assess AI-generated outputs for scientific accuracy, relevance, and reliability.
  7. Deliver comprehensive written feedback and actionable recommendations for model improvement.


Preferred Qualifications

  1. Advanced degree (e.g., PhD or MSc) in Bioinformatics, Computational Biology, Medicinal Chemistry, or a related discipline.
  2. In-depth knowledge of medicinal chemistry concepts, including structure-activity relationships and drug design principles.
  3. Demonstrated experience in handling and interpreting large-scale omics or cheminformatics datasets.
  4. Familiarity with software tools, databases, and programming languages commonly used in bioinformatics (e.g., Python, R, RDKit, KNIME).
  5. Strong scientific communication skills, with the ability to clearly articulate complex ideas and technical concepts.
  6. Proven track record of contributing to research projects at the intersection of biology, chemistry, and data science.
  7. Experience collaborating in multidisciplinary or remote project environments is advantageous.

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