Remote Customer Support Engineer Jobs in Oregon (NOW HIRING)

Optimize Performance and Data Integrity as our next SQL Support Specialist!

Are you a SQL expert ready to solve complex data challenges in real-time? Join Trimble's AECO team to troubleshoot performance and data issues for production databases, directly impacting how global construction leaders build and manage the world's infrastructure. This role offers the unique opportunity to serve as a critical technical liaison, ensuring our cloud and self-hosted environments run at peak efficiency while delivering world-class support to our diverse network of customers.About Us:Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.What Makes This Role Great:In this role, you will be the primary guardian of data integrity and system performance for the Trimble Viewpoint product suite, directly influencing the operational success of major construction projects and shaping the efficiency of cloud-deployed building technologies.Key Exciting Responsibilities

• Mastermind SQL data manipulation, troubleshooting, and complex performance tuning in cloud environments.
• Solve high-stakes technical mysteries, including data inconsistencies and application errors, while working directly with customers to resolve critical live issues.
• Collaborate with engineering to implement performance optimizations and monitor production environments for sustainable, high-speed operation.
• Champion knowledge sharing by developing technical articles and documenting innovative troubleshooting steps for a global audience.
• Spearhead software migrations and upgrades, guiding customers through technical transformations to keep their businesses at the cutting edge.

Essential Skills & Experience

• Proven expertise in writing complex Microsoft Transact-SQL queries and troubleshooting triggers, views, and stored procedures.
• Deep working knowledge of Microsoft Reporting Services, Financial Statements Reporting, or Crystal Reports troubleshooting.
• Hands-on experience managing SQL Server Database Administration and relational database concepts in AWS or Azure.
• Strong technical problem-solving skills combined with a talent for clear, professional customer communication.
• Bachelor's degree in Computer Science or equivalent technical experience in database support.

Bonus Points For:

• Familiarity with the commercial construction industry, including job costing, payroll, or project management workflows.
• Experience using remote desktop takeover tools like Bomgar, Zoom, or WebEx for technical support.

Logistics:Location: Portland, OR; Atlanta, GA; or Westminster, CO (4 days in office/1day remote)Travel Requirement: 0-10%Why You'll Love Working With UsAt Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."SQL Server, T-SQL, Database Administrator, SQL Support, AECO, Cloud Computing, Azure, AWS, Crystal Reports, Database Performance Tuning, Technical Support Engineer

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$78,400.00-$107,900.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.