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Permanent Remote Call Monitoring Jobs in Oregon (NOW HIRING)

Healthcare Support Staffing

Remote HEDIS Specialist

OR · On-site +1

Works with the corporate HEDIS team to monitor accuracy of abstracted records as required by HEDIS ... Please call and e-mail your resume to Brianne Salazar (Office number: 321-710-4799) for immediate ...

LTS

Salesforce Release Engineer

OR · On-site +1

Remote (United States) Other Considerations: U.S. Citizen or Permanent Resident required with the ... Manage and monitor CI/CD pipelines for Salesforce deployments. * Debug and troubleshoot release ...

Upstart

Data Analyst, Home Lending

OR · On-site +1

The ideal candidate will own and support regulatory and management reporting across HMDA, CRA, Call ... Remote Travel requirements As a digital first company, the majority of your work can be ...

Peregrine Health

Psychiatric Nurse Practitioner

OR · On-site +1

$127K - $130K/yr

... 100% Remote | Full-Time W-2 | No Nights, Weekends, or Call This is a full-time, 100% remote ... Prescribe and manage psychotropic medications, monitoring for effectiveness and potential side ...

LTS

Cyber Security Analyst

OR · On-site +1

Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to ... monitor upcoming cyber priorities across the VA Health portfolio. * Communicate and provide ...

Upstart

Funding & Liquidity Manager

OR · On-site +1

Monitor the Bank's liquidity position through daily, weekly, and monthly reporting, including ... Remote Travel requirements As a digital first company, the majority of your work can be ...

Juvare

Cloud Automation Engineer

OR · On-site +1

Atlanta / Remote What You'll Do * Design, build, and maintain infrastructure-as-code (Terraform ... Monitor infrastructure health and security posture using tools like Datadog, building dashboards ...

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Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Oregon?

For Permanent Remote Call Monitoring jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Oregon look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Oregon are:

What cities in Oregon are hiring for Permanent Remote Call Monitoring jobs?

Cities in Oregon with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Oregon as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Manager, Patient Services (Call Center - Pharmacy)

Centene

OR • On-site, Remote

$70K - $126K/yr

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

Centene rating

8.4

Company rating: 8.4 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

12th of 898 rated healthcare providers

Job description

Manager, Patient Services (Call Center - Pharmacy)

Position Purpose: Manage the customer service function, including technology needs and implementation. Coordinate with various operational departments to research and resolve complaints and inquiries.

Key Details: This remote role leads the daily operations of a Specialty Pharmacy Patient Services call center, overseeing approximately 3-8 direct reports and providing indirect leadership and support to front-line team members. Operational hours are Monday - Friday, 7:00 AM to 9:00 PM CST, and candidates must be available during CST business hours with schedule flexibility to support call center coverage, escalations, peak periods, and occasional after-hours operational needs. Some responsibilities include monitoring service levels, call volume, staffing, productivity, quality, and customer experience metrics; identifying operational risks; making timely decisions; coaching Supervisors on performance management and employee development; coordinating complex patient, provider, and internal escalations; partnering with cross-functional teams; maintaining operational reporting; and communicating business updates. The ideal candidate will have high-volume call center leadership experience, including hiring, training, assigning work, coaching, and managing performance. Experience in specialty pharmacy, healthcare patient services, or another regulated contact center environment is strongly preferred, along with strong analytical and problem-solving skills, workforce planning knowledge, process improvement experience, effective communication, change management capabilities, and a demonstrated ability to lead leaders while maintaining compliance, quality, and a patient-focused approach.

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Develop and maintain department performance and productivity reports

  • Implement customer service initiatives to enhance operational efficiency and delivery of quality performance

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

  • Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations and quality standards

  • Identify process and infrastructure needs to support existing and new business initiatives

  • Assist in the development of short and long-term objectives and implement course of action to achieve goals

  • Assist with implementation of all major operational projects

Education/Experience: Bachelor's degree in related field or equivalent experience. 5+ years of (pharmacy or healthcare) customer service or call center experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. High-volume pharmacy call center, highly preferred.

Please attach an up-to-date resume that meets Education / Experience requirements to your application.

Pay Range: $70,100.00 - $126,200.00 per year

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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