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Permanent Remote Call Monitoring Jobs in Oregon (NOW HIRING)

... monitoring progress, identify risks and mitigation strategies, as needed * Work independently to ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

$100K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Stand up and own the monitoring platform, utilizing Query Store across databases, wait-statistics ... Own the post-incident root-cause review process to drive issues to permanent resolution. * Author ...

... monitor and evaluate options to facilitate appropriate healthcare services/benefits for members ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

Fully Remote Schedule/Shift: Monday-Friday; 40 hours/week (between hours of 9a-6p ET) Team ... They then call insurance companies and send the proper documentation to verify authorizations for ...

New

Consulting Services Consultant | EDI

OR · On-site +1

$94K - $151K/yr

... monitor the performance of project tasks * Customer centric, results oriented, self-starter, and ... Bachelor's degree preferred (or equivalent experience #LI-SK #LI-REMOTE About Epicor At Epicor, w ...

Tax Director

OR · On-site +1

Monitor permanent establishment risk arising from distributed and remote teams and traveling executives, and lead cash repatriation planning, foreign tax credit optimization, and functional-currency ...

Monitor and respond to support queues and shared inboxes to ensure timely, accurate resolution ... Support call handling performance and drive digital channel engagement. Relationship management ...

We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and ... monitoring solutions, as well as consultative services. This is a remote position to be located in ...

Showing results 21-40

Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Oregon?

For Permanent Remote Call Monitoring jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Oregon look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Oregon are:

What cities in Oregon are hiring for Permanent Remote Call Monitoring jobs?

Cities in Oregon with the most Permanent Remote Call Monitoring job openings:

Infographic showing various Permanent Remote Call Monitoring job openings in Oregon as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

HealthRules Payer Configuration Analyst

HealthEdge

Remote

$100K - $120K/yr

Full-time

Re-posted 3 days ago


Job description

Overview

Who We Are:

UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members' well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

 

You Are:

UST HealthProof is searching for a highly motivated Configuration Analyst to join our team. As a Configuration Analyst, you will be assigned to an implementation as a functional lead. You will analyze business requirements, configure, unit test provide requirements to offshore for configuration in HealthRules Payor. This role requires excellent communication, critical thinking skills and must be an analytical person who's able to grasp customer needs and works with the team lead to develop solutions as needed to ensure a successful implementation.

The Opportunity:

  • Analyze business requirements, configure and unit test software (HealthRules Payor)
  • Ensure implementations are delivered successfully on time, and in alignment with project objectives by monitoring progress, identify risks and mitigation strategies, as needed
  • Work independently to solve and test complex scenarios
  • Analyze data and draw conclusions
  • Demonstrate excellent communication skills
  • Understand and execute automation tools
  • Must have three + years of experience/knowledge of HealthRules Payor, a claims processing system.
  • Assist other team members with complex issues related to their field of expertise
  • Work in a team environment and share knowledge

This position description identifies the responsibilities and tasks typically associated with the performance of the position.  Other relevant essential functions may be required.

Qualifications:

  • Minimum high school diploma required. Professional degree preferred.
  • Minimum 2 years' HealthRules Configuration Experience
  • Experience working in an offshore model is required

Skills & Competencies:

  • Microsoft Word, PowerPoint, Excel and Visio
  • Experience with Agile tools and methodologies including JIRA and SCRUM
  • Analytical Abilities
  • Critical thinking
  • Leadership ability
  • Familiar with debugging and testing concepts
  • Work with teams to quickly find and document root causes, and effectively communicate possible resolutions
  • Communicate effectively across all levels within Technology, Business and Operations
  • Approach problems as challenges and deal with them constructively while promoting this approach to the organization

Geographic Responsibility:  Remote, US

Type of Employment: Full-time, permanent 

FLSA Classification (USA Only): Exempt 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  
  • Work across multiple time zones in a hybrid or remote work environment. 
  • Long periods of time sitting and/or standing in front of a computer using video technology. 
  • May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

#LI-Remote 

**The annual US base salary range for this position is $100,000 to $120,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will bedeterminedduring the interview process and is based on a combination of factors including, but not limited to,your skills, experience,qualificationsand education. 

Employment Type: FULL_TIME

HealthEdge logo

About HealthEdge

Sourced by ZipRecruiter

Health Edge ® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules ®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit .

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

201 - 500 Employees

Headquarters location

Burlington, MA, US

Year founded

2005

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