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Remote Customer Support Engineer Jobs in Massachusetts

Databento

Systems Engineer

Boston, MA · On-site +1

We accommodate 100% remote work, with teammates living around the globe and paid in their local ... Customer support experience and strong problem-solving abilities. * Prior experience at a trading ...

Generac

Senior Controls Engineer

Boston, MA · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

... support with technical expertise. We are the bridge between engineers, analysts, policy experts ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

... support with technical expertise. We are the bridge between engineers, analysts, policy experts ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Massachusetts

Remote Customer Support Engineer information

See Massachusetts salary details

$42.6K

$85.8K

$118.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer support engineer in Massachusetts is $85,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $98,300.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Massachusetts?

For Remote Customer Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Massachusetts look for?

The top searched job categories for Remote Customer Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Customer Support Engineer jobs?

Cities in Massachusetts with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,807 per year, or $41.3 per hour.

Systems Engineer

Databento

Boston, MA • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees. We accommodate 100% remote work, with teammates living around the globe and paid in their local currency.

Responsibilities
  • Systems and network configuration.
  • Bare-metal and containerized application deployment.
  • Maintaining large storage clusters.
  • Instrumenting performance measurement and alerts.
  • Improving systems automation and tooling.
  • On-call support.
  • Coordinating bulk data delivery to customers and vendor partners.
  • Occasional physical infrastructure deliveries and systems provisioning.
Required qualifications
  • Strong Linux knowledge.
  • Experience with systems configuration and provisioning (PXE, Puppet, and Ansible preferred; Terraform).
  • Understanding of storage concepts (RAID, LVM, popular filesystems, distributed storage).
  • Basic networking (OSI model, IP protocols, switching/routing).
  • Ability to code in Python and write shell scripts.
  • DevOps/GitOps mindset.
  • Prior internship experience or 2+ years in full-time systems engineering or infrastructure roles.
  • Bachelor's degree in Computer Science or a related field.
  • Candidates must be authorized to work in the U.S.; H-1B visa sponsorship is not available.
Nice-to-haves
  • Experience with distributed storage systems (e.g., Ceph).
  • Customer support experience and strong problem-solving abilities.
  • Prior experience at a trading or fintech firm, or a strong interest in learning fintech.
  • Database administration (MySQL, ClickHouse, Redis).
  • Cloud engineering basics (AWS, GCP — compute, storage).
  • Virtualization and compute workloads (Proxmox, Docker, Kubernetes, HTCondor).
  • Systems and network tuning.
  • Monitoring and alerting (Prometheus, Grafana, Alertmanager, Loki).
  • Ability to travel to data centers in New Jersey or Boston on short notice (within one week).
Notice about phishing scams

Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

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Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.

Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, we still want to hear from you. Please apply!