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Remote Customer Support Engineer Jobs in California

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning ... Provide excellent customer service to Xantrion's client base. * Provide technical support as ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ... Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to ...

Hiver

Finance Customer Support Associate

San Jose, CA · On-site +1

$20.50 - $28.25/hr

USA Remote Reporting To: Neelam Purohit Description About us: Hiver is a modern, AI-driven customer ... We're a challenger brand in a category dominated by over-engineered tools. We build software that ...

Figma

Support Engineer, AI Infrastructure

San Francisco, CA · On-site +1

$126K - $166K/yr

As a Support Engineer, AI Infrastructure on this team, you'll be the technical execution layer that ... Your work will help us bring the right context into customer conversations, automate complex ...

ForgeFit

Remote Customer Service Specialist

Fairfield, CA · On-site +1

$17.25 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Stockton, CA · On-site +1

$18 - $23.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

San Jose, CA · Remote

$20 - $26.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Sacramento, CA · Remote

$18.25 - $24/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in California

Remote Customer Support Engineer information

See California salary details

$38.5K

$77.5K

$107.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote customer support engineer in California is $77,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in California?

For Remote Customer Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in California look for?

The top searched job categories for Remote Customer Support Engineer jobs in California are:

What cities in California are hiring for Remote Customer Support Engineer jobs?

Cities in California with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in California as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $77,540 per year, or $37.3 per hour.

Support Engineer-Micro Focus Enterprise Server

Apptad, Inc.

Long Beach, CA • On-site, Remote

$145K/yr

Contractor

Posted 22 days ago

Job description

Job Role: Support Engineer-Micro Focus Enterprise Server - applications and environment
Location: Long Beach, California. Remote is ok. Preferred in pacific time zone states.
Mandatory Skills: IBM Mainframe and Micro Focus Enterprise Server/Developer - IBM COBOL, IMS, SQL, JCL, PowerShell, Python, Windows environment
Job Description:
  • Good experience in IBM Mainframe (z/OS) and Micro Focus Enterprise Server/Developer areas
  • Good knowledge in IBM COBOL, JCL, IMS, SQL, File Systems
  • Good experience in maintaining and documenting applications in COBOL
  • Experience with support and system administration activities
  • Good communication and manage client interactions
  • Nice to have experience in Autosys, LRS - VPSX/PCX, Security (Active Directory), XA connections
  • Ability to learn new areas quickly
  • Experience in Python and PowerShell is important
  • Experience in .net is preferred
  • Experience in Cloud technologies is preferred
  • Preference for the people in pacific time or mountain time as the batch applications run during the evening
  • Resolve customer satisfaction issues and respond on-time to customer queries
  • Flexible to support non-traditional work hours for on call support and resolution
  • Good analytical and communication skills with right professional attitude.

Other Requirement: Please share a skill matrix on the mandatory skills listed-IBM Mainframe and Micro Focus Enterprise Server/Developer - IBM COBOL, IMS, SQL, JCL, PowerShell, Python, Windows environment
Location is remote but work hours will be as per Pacific timings
Apptad logo

About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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