2

Remote Customer Support Engineer Jobs in California

$150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Technical Support Engineer

San Francisco, CA · Remote

$135K/yr

  • Life

  • Retirement

  • PTO

We're based in San Francisco, CA, but built as a remote-first company that enables you to do your ... About the Role: As a Technical Support Engineer, you'll remove roadblocks for customers ...

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

You'll combine technical expertise with customer-facing skills to support and innovate within the ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Support Engineer

San Francisco, CA · Remote

  • Medical

  • Dental

  • Vision

  • PTO

You'll ensure new customers onboard smoothly, integrations run reliably, and support operations ... Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows ...

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll combine technical expertise with customer-facing skills to support and innovate within the ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Support Engineer

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

You'll ensure new customers onboard smoothly, integrations run reliably, and support operations ... Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows ...

Customer Support Representative II

Santa Barbara, CA · On-site +1

$26 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Specifically, the developers who connect to us, businesses who process payments through us, and all ... Opportunity for remote, in-office, or hybrid work Office Environment * The opportunity to choose ...

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

  • PTO

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

  • PTO

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

  • PTO

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning ... Provide excellent customer service to Xantrion's client base. * Provide technical support as ...

Showing results 21-40

Remote Customer Support Engineer information

See California salary details

$38.5K

$77.5K

$107.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in California is $77,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What job categories do people searching Remote Customer Support Engineer jobs in California look for?

The top searched job categories for Remote Customer Support Engineer jobs in California are:

What cities in California are hiring for Remote Customer Support Engineer jobs?

Cities in California with the most Remote Customer Support Engineer job openings:

Infographic showing various Remote Customer Support Engineer job openings in California as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $77,540 per year, or $37.3 per hour.

Technical Support Engineer

Tavily

On-site, Remote

$150K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago


Job description

The role 

We\'re hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You\'ll be monitoring incoming tickets, fielding requests, helping teams debug production LLM applications and agents, and ensuring critical issues get resolved quickly. You\'ll be a key part of delivering world-class technical support for modern AI platforms.

You’re welcome to work in our office in Amsterdam, Tel Aviv, New York City, Austin, or remotely

Your responsibilities will include: 

  • Monitor incoming support tickets and provide timely responses to technical support inquiries—diagnosing issues across customer setup, Tavily products, and deployment issues
  • Escalate queries to Engineering and Customer Success if required depending on scope and impact
  • Field requests as part of our follow-the-sun support coverage to ensure customers get help when they need it
  • Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs
  • Use and help improve internal tooling, diagnostics, and runbooks for issue triage
  • Participate in post-mortems for critical incidents and help document learnings
  • Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement efforts
  • Help improve documentation and knowledge articles to enhance self-service resources

We expect you to have: 

  • 2+ years in technical support in technical B2B environments (e.g., SaaS platforms, developer tools, cloud services)
  • Experience supporting technical customers and knowing when to escalate complex issues
  • Strong troubleshooting skills across APIs, web applications, and cloud environments
  • Strong backend skills and experience working with APIs, Python, and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs) as well as no-code integrations (n8n)
  • General understanding of Retrieval-Augmented Generation (RAG), prompt engineering, and agent architectures
  • Comfort working with logs and monitoring tools, and experience with 3rd-party integrations
  • Strong communication skills: you write clear, helpful, and accurate responses with attention to detail
  • Flexibility with schedule to support off-hours coverage and global customer base
  • High ownership mindset — you care about customer success and are committed to getting results

Key Employee Benefits:

  • Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
  • 401(k) Plan: Up to 4% company match with immediate vesting.
  • Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
  • Remote Work Reimbursement: Up to $85/month for mobile and internet.
  • Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Benefits & Perks:

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and work-life balance
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams

What\'s it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI 

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. 

If you need accommodations during the application process, please let us know.

#LI-DNI

#LI-DN1

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Base Compensation Range$109,000—$136,000 USD