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Remote Customer Support Engineer Jobs in California

Zuma

Support Engineer

San Francisco, CA · Remote

You'll ensure new customers onboard smoothly, integrations run reliably, and support operations ... Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

You'll combine technical expertise with customer-facing skills to support and innovate within the ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Zuma

Support Engineer

San Francisco, CA · On-site +1

You'll ensure new customers onboard smoothly, integrations run reliably, and support operations ... Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ... Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to ...

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning ... Provide excellent customer service to Xantrion's client base. * Provide technical support as ...

Figma

Support Engineer, AI Infrastructure

San Francisco, CA · On-site +1

$126K - $166K/yr

As a Support Engineer, AI Infrastructure on this team, you'll be the technical execution layer that ... Your work will help us bring the right context into customer conversations, automate complex ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in California

Remote Customer Support Engineer information

See California salary details

$38.5K

$77.5K

$107.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in California is $77,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in California?

For Remote Customer Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in California look for?

The top searched job categories for Remote Customer Support Engineer jobs in California are:

What cities in California are hiring for Remote Customer Support Engineer jobs?

Cities in California with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in California as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $77,540 per year, or $37.3 per hour.

Support Engineer

Zuma

San Francisco, CA • Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

About Zuma

Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.

Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC's former COO, Qasar Younis.

The Role

As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team, and product vision. You'll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You'll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
  • You want to work at a company where customers feel your impact every day
  • You'll have autonomy to design and implement innovative technical solutions
  • Your work will directly impact thousands of apartment communities and millions of renters
  • You'll receive significant equity in a venture-backed company with strong traction
  • As we scale, your role and influence will grow with the company
Why You Might Want to Think Twice
  • This is a demanding role that will often require extended hours and deep commitment
  • As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
  • You'll need to make thoughtful tradeoffs between innovation and immediate needs
  • You'll interact directly with customers to understand their needs and occasionally travel to their offices
  • We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
  • If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you
Responsibilities
  • Maintain and help debug Zuma's internal admin onboarding tool for new customers
  • Configure and manage backend feature flags for customers
  • Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
  • Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
  • Debug existing integration issues when regressions occur
  • Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
  • Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
Skills & Experience
  • Basic coding ability (Python or JavaScript) for automation and small improvements
  • Familiarity with databases (MongoDB / Postgres)
  • Strong understanding of APIs and ability to debug integration issues
  • Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
  • Attention to detail with a knack for documenting processes clearly and efficiently
  • Bonus: Prior experience supporting SaaS or AI-driven platforms
Other Benefits
  • Great health insurance, dental, and vision.
  • Gym and workspace stipends.
  • Computer and workspace enhancements.
  • Unlimited PTO.
  • Company off-sites with the team.
  • Opportunity to play a critical role in building the foundations of the company and Engineering culture.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Zuma

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2020

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