ZipRecruiter

Log In

2

Remote Customer Success Jobs in Wayne, NJ (NOW HIRING)

9root Inc.

Customer Success Engineer

Manhattan, NY · Remote

$80K - $115K/yr

Customer Success Engineer Remote Full-Time Compensation: $80,000 - $115,000/year + health benefits, stock options, and 3 weeks PTO About Isomer Isomer is transforming insurance operations with AI ...

New

monday.com

Manager, Customer Success

Manhattan, NY · On-site +1

$158K - $196K/yr

Our Customer Success team is growing rapidly, and we are looking for a Team Lead to expand and ... Monthly stipends for food, wellness, and commuter/remote work * Fully dedicated learning and ...

Prologue

Customer Success Manager

Pomona, NY · Remote

$125K/yr

They are looking to bring on a Customer Success Manager to drive renewals and expansion across ... Remote-friendly work environment with flexible scheduling. * Comprehensive health, dental, and ...

bidease

Customer Success Manager

Manhattan, NY · Remote

$120K - $140K/yr

Customer Success Manager Remote, NYC Preferred Work Type: Salary, Full-time Location: Hybrid, Remote Compensation Band (USD): $120,000 - $140,000 (plus biannual bonus) dependent on location ...

HiddenLayer

Customer Success Manager

New York, NY · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Avero

Customer Success Manager

New York, NY · On-site +1

$68K - $74K/yr

POSITION OVERVIEW Avero is looking for a proactive Customer Success Manager with proven experience ... We are a remote employer! * Health Savings Account with contributions from Avero quarterly!

Azul

Customer Success Manager

New York, NY · Remote

$115.50K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Canals

Customer Success Manager

New York, NY · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Avero

Customer Success Manager

New York, NY · Remote

$68K - $74K/yr

POSITION OVERVIEW Avero is looking for a proactive Customer Success Manager with proven experience ... We are a remote employer! * Health Savings Account with contributions from Avero quarterly!

PermitFlow

Manager, Customer Success

New York, NY · Remote

$150K - $190K/yr

Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention and advocacy. This is a hybrid role ...

Launchmetrics

Customer Success Specialist

Manhattan, NY · On-site +1

$70K - $90K/yr

ABOUT THE ROLE This role welcomes full remote work arrangements but applicants must be based in the New York area. The Customer Success Specialist will be responsible for the relationship with our ...

Addition

Customer Success Associate

Manhattan, NY · On-site +1

Onboarding and Account Management / Customer Success: Managing customer relationships, you'll be ... Flexibility - We are a fully remote and distributed company. This means you can work from wherever ...

Addition

Customer Success Associate

New York, NY · On-site +1

Onboarding and Account Management / Customer Success: Managing customer relationships, you'll be ... Flexibility - We are a fully remote and distributed company. This means you can work from wherever ...

rePurpose Global

Customer Success Associate

Manhattan, NY · On-site +1

$70K - $90K/yr

This position is remote, but we prefer candidates located in New York or on the East Coast. Key ... in customer success, support, operations, or similar * Strong spoken and written communication ...

PermitFlow

Manager, Customer Success

Manhattan, NY · Hybrid

Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention and advocacy. This is a hybrid role ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Success JobsRemote Customer Success Jobs in Wayne, NJ

Remote Customer Success information

See Wayne, NJ salary details

$32.2K

$82.4K

$138.8K

How much do remote customer success jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer success in Wayne, NJ is $82,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Wayne, NJ? The most popular types of Customer Success jobs in Wayne, NJ are:
What are popular job titles related to Remote Customer Success jobs in Wayne, NJ? For Remote Customer Success jobs in Wayne, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Wayne, NJ look for? The top searched job categories for Remote Customer Success jobs in Wayne, NJ are:
What cities near Wayne, NJ are hiring for Remote Customer Success jobs? Cities near Wayne, NJ with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Wayne, NJ as of May 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $82,381 per year, or $39.6 per hour.

Customer Success Engineer

9root Inc.

Manhattan, NY • Remote

$80K - $115K/yr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Engineer Remote Full-Time Compensation: $80,000 - $115,000/year + health benefits, stock options, and 3 weeks PTO About Isomer Isomer is transforming insurance operations with AI-powered, agentic workflows. We help insurers, TPAs, brokers, and risk managers automate manual processes, improve accuracy, and move faster. We're an early-stage startup with a collaborative, engaging, and fun culture—where we move quickly, learn together, and everyone contributes ideas.

The Role As a Customer Success Engineer (CSE), you will guide customers end-to-end—from onboarding and process discovery, to building and launching workflows in the Isomer platform, to managing projects and supporting your book of customers over time. This role blends project management, product thinking, and process analysis with strong communication skills to deliver business outcomes quickly and reliably. What You'll Do Own onboarding from kickoff to go-live, aligning on goals, scope, and success metrics.

Run process discovery sessions and translate business needs into clear workflow designs. Build and configure workflows in Isomer, integrating data, APIs, and human‐in‐the‐loop steps. Project manage implementations with plans, timelines, and risk mitigation to hit launch dates.

Lead training, enablement, and ongoing QBRs to drive adoption and measurable outcomes. Support data mapping/imports and monitor workflow performance, quality, and SLAs. Partner with Product/Engineering to relay feedback and shape roadmap priorities.

What We're Looking For 3+ years in Customer Success, Implementation, Solutions Consulting, or similar in B2B SaaS. Experience running projects end‐to‐end with clear scope, timelines, and stakeholder management. Process analysis skills; ability to map current/target states and identify automation opportunities.

Exceptional written and verbal communication; comfortable with executive and technical audiences. Comfort working in a fast‐moving startup with ambiguity and changing priorities. Familiarity with APIs, spreadsheets, and basic data wrangling; SQL is a plus.

Hands‐on LLM experience: you use tools like ChatGPT (or similar) daily—personally or professionally—and understand prompting and iterative refinement to get reliable results. Insurance domain familiarity is a plus, not a requirement. Skills & Competencies Project Management Plans, timelines, risks, and stakeholder updates.

Process Discovery Interviewing, mapping, and defining success metrics. Workflow Design Translating business logic into agentic flows. Stakeholder Communication Clear status, decisions, and expectations.

Technical Aptitude APIs, data formats, and troubleshooting basics. Data Analysis Spreadsheets, metrics, and QA checks. Documentation & Training Guides, playbooks, and live enablement.

Prioritization & Execution Focus on outcomes and continuous improvement. Why Join Isomer High impact, high ownership at an early‐stage startup. Collaborative, engaging, and fun environment—move fast, learn together, contribute ideas.

Work directly with leadership and shape our product and customer experience. Apply Send your resume and a short note on why you're excited about Isomer. #J-18808-Ljbffr

Apply