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Remote Customer Success Jobs in Mount Laurel, NJ

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · Remote

$80K - $95K/yr

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to ... Flexibility: 40% remote work (work from home) after training, plus flexible hours. * Perks: $1,000 ...

ALTO USA LLC

Customer Success Specialist

Warminster, PA · Remote

$60K - $62K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO's victim advocate service and serves as the primary point of contact for an ...

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True Platform

Customer Success Manager

Philadelphia, PA · Remote

We are looking for a highly motivated Customer Success Manager to serve as a strategic partner and oversee key accounts and relationships. Your primary mission is to deeply understand and proactively ...

ALTO USA LLC

Customer Success Specialist

Levittown, PA · Remote

$60K - $62K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO's victim advocate service and serves as the primary point of contact for an ...

New

ALTO USA LLC

Customer Success Specialist

Philadelphia, PA · Remote

$60K - $62K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO's victim advocate service and serves as the primary point of contact for an ...

Burro

Customer Success Account Manager

Philadelphia, PA · On-site +1

$104K - $130K/yr

Reporting to the Manager of Customer Success, the Customer Success Account Manager (CSAM ) is a project manager, managing deliverables and aligning internal and external resources to achieve ...

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Remote Customer Success information

See Mount Laurel, NJ salary details

$32.2K

$82.3K

$138.6K

How much do remote customer success jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer success in Mount Laurel, NJ is $82,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $98,000.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Mount Laurel, NJ? The most popular types of Customer Success jobs in Mount Laurel, NJ are:
What are popular job titles related to Remote Customer Success jobs in Mount Laurel, NJ? For Remote Customer Success jobs in Mount Laurel, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Mount Laurel, NJ look for? The top searched job categories for Remote Customer Success jobs in Mount Laurel, NJ are:
What cities near Mount Laurel, NJ are hiring for Remote Customer Success jobs? Cities near Mount Laurel, NJ with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Mount Laurel, NJ as of May 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $82,260 per year, or $39.5 per hour.

Sr. Customer Success Manager (REMOTE)

TRAC Recruiting

Philadelphia, PA • Remote

$105K - $115K/yr

Full-time

Posted 24 days ago

Job description

We are seeking a Sr. Customer Success Manager (REMOTE) for a full time and direct hire role for one of our amazing SaaS partners on the east coast.


You will be an advisor and subject matter expert for a portfolio of On-Premise and Cloud-based customer accounts. You will drive customer retention, expansion, and overall satisfaction by leveraging both technical insight and relationship management skills to ensure that clients achieve maximum value from their Laboratory Information Software (LIS). You will manage the ongoing lifecycle of each account while maintaining strong customer engagement to ensure data accuracy across systems, and identifying strategic opportunities to improve adoption, performance, and ROI. You will work with customers and the internal teams to translate customer feedback and business objectives into actionable insights that influence both operational priorities and product evolution. You will need a blend of technical fluency, customer success strategy, and proactive customer success management. You will need to understand of the softwares architecture and configuration capabilities to be able to interpret customer data trends. You will apply tactical playbooks and scalable strategies to maintain account health and drive consistent growth.


Responsibilities:

  • Manage customer relationships for on-premise and cloud-based accounts by creating and maintaining a deep customer rapport, driving strategic retention, conversion, and expansion across each client relationship.
  • Become a subject matter expert (SME) of their Laboratory Information Software (LIS) by maintaining a deep understanding of its configuration, workflows, and integration capabilities to advise clients and internal stakeholders effectively.
  • Develop and execute customer-success playbooks that leverage data insights and automation to scale account engagement and improve lifecycle outcomes.
  • Maintain accurate, consolidated, and hygienic customer data by tracking key health indicators, renewal milestones, and usage trends to proactively address risk and uncover opportunities.
  • Advocate for customer needs and influence the product roadmap by collaborating cross-functionally with Product Management, Implementation, and Customer Success teams.
  • Design enablement initiatives and leveraging learning-management tools to maximize user proficiency and value realization by managing, identifying and addressing training or adoption gaps.
  • Support both client growth and internal strategy by providing feedback and analytics into actionable insights by monitoring and communicating pivotal changes in customer health.
  • Drive customer renewals and contract expansions by providing solutions to evolving client requirements and ensuring long-term partnership success.
  • Ensure delivery of quality and consistency with best practices and configuration standards at assigned accounts to support project scope and configuration needs.


Requirements:

  • 7+ years of experience in a customer success or related role
  • 4+ years of experience working in Software Training or Learning Management Software
  • 2+ years with Project Management Experience
  • 3-5 years of experience working with a CRM (Customer Relationship Management Software)
  • Healthcare SAAS experience preferred.
  • Bachelor's degree preferred.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.