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Remote Customer Success Jobs in Mount Laurel, NJ

Intuit

GBSG Accountant Senior Manager (M2)

Trenton, NJ · Remote

$74.20K - $93.30K/yr

Join Intuit's Customer Success team as a Senior Manager (M2), where you'll drive our Accountant ... Master the art of leading a complex, fully geographically remote workforce, even through the ...

Intuit

GBSG Accountant Senior Manager (M2)

Trenton, NJ · Remote

$74.20K - $93.30K/yr

Join Intuit's Customer Success team as a Senior Manager (M2), where you'll drive our Accountant ... Master the art of leading a complex, fully geographically remote workforce, even through the ...

Kong

Senior Practice Manager

Trenton, NJ · Remote

$146K - $209K/yr

This role also involves supporting various stakeholders (Sales, Pre Sales, Customer Success ... Deep experience in building and developing remote professional services teams including career ...

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Remote Customer Success information

See Mount Laurel, NJ salary details

$32.2K

$82.3K

$138.6K

How much do remote customer success jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer success in Mount Laurel, NJ is $82,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $98,000.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Mount Laurel, NJ? The most popular types of Customer Success jobs in Mount Laurel, NJ are:
What are popular job titles related to Remote Customer Success jobs in Mount Laurel, NJ? For Remote Customer Success jobs in Mount Laurel, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Mount Laurel, NJ look for? The top searched job categories for Remote Customer Success jobs in Mount Laurel, NJ are:
What cities near Mount Laurel, NJ are hiring for Remote Customer Success jobs? Cities near Mount Laurel, NJ with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Mount Laurel, NJ as of May 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $82,260 per year, or $39.5 per hour.
Remote Solar Service Specialist (Technical + Customer Support)

Remote Solar Service Specialist (Technical + Customer Support)

Exact Solar

Newtown, PA • Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Overview

We are seeking a highly capable, detail-oriented Remote Solar Service Specialist to support our growing service department. This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and working directly with customers and field teams.
You will work closely with our Service Team Lead and administrative support team to help manage service requests, diagnose issues, support field technicians, and ensure a high-quality customer experience from start to finish.
This is a remote position, but requires strong communication skills, technical confidence, and the ability to operate independently.
Key Responsibilities

Technical Support & Troubleshooting

  • Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems
  • Analyze system performance data, monitoring platforms, and inverter communications
  • Conduct screen-share sessions with customers to guide troubleshooting steps
  • Support escalation cases requiring deeper technical investigation
  • Verify field technician findings and completed work remotely (photos, reports, system data)
Customer Communication

  • Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly
  • Provide a calm, professional experience for customers during service issues
  • Translate technical findings into understandable language
Service Coordination Support

  • Assist in triaging incoming service requests and prioritizing work
  • Collaborate with Service Team Lead on job scoping and resolution strategy
  • Help ensure proper documentation of service cases in CRM/service platforms
Warranty & Vendor Coordination

  • Prepare and submit warranty claims with manufacturers (inverters, modules, etc.)
  • Track warranty case progress and follow through to resolution
  • Coordinate with vendors on technical support and replacements
Field Support & Quality Control

  • Review technician reports, photos, and commissioning data for accuracy and completeness
  • Provide feedback and support to field technicians as needed
  • Help maintain consistent service quality standards
Financial & Administrative Support

  • Assist with service job invoicing and cost tracking
  • Support tracking of key service KPIs (response time, resolution time, service margins)
  • Help ensure accurate documentation for billing and internal reporting
Qualifications

Required:

  • 3+ years of experience in solar PV (service, installation, or engineering)
  • Strong understanding of solar system components (inverters, monitoring, wiring, production issues)
  • Experience troubleshooting solar system performance issues
  • Native or fluent English speaker with excellent verbal communication skills
  • Comfortable leading Zoom calls, phone calls, and screen-sharing sessions
  • Highly organized and detail-oriented
  • Ability to work independently in a remote environment
Preferred:

  • Experience with common inverter platforms (e.g., Enphase, SolarEdge, SMA)
  • Familiarity with monitoring platforms and remote diagnostics tools
  • Experience with warranty processes and manufacturer coordination
  • Basic understanding of electrical systems and NEC concepts
  • Experience with CRM or service management software
  • Exposure to service-related financial tracking or invoicing
Key Traits for Success

  • Strong problem-solver who enjoys diagnosing and resolving issues
  • Clear communicator who builds trust with customers and team members
  • Comfortable operating in a fast-moving, sometimes ambiguous service environment
  • Takes ownership of issues and follows through to resolution
  • Balances technical depth with practical, customer-focused solutions
Compensation & Structure

  • Remote position
  • Competitive salary based on experience
Why This Role Matters

This role is critical to supporting our service team as we scale. You will help ensure our customers receive timely, professional support while enabling our field teams to operate efficiently and effectively.

This is a remote position.