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Remote Customer Success Jobs in Springfield, OH (NOW HIRING)

The McCrimmon Agency

Life Insurance Agent

Dayton, OH · On-site +1

$30K - $160K/yr

This is a remote, commission-based opportunity for someone who values flexibility , personal growth ... Track your activity and results; CRM experience is helpful but not required Who We're Looking For:

Onsetto, Inc

Product Manager (Remote)

Dayton, OH · Remote

$120K - $135K/yr

The strongest candidates will have experience building products where long-term success depends not simply on acquiring customers, but on helping them discover, adopt and expand their use of a ...

Dawn Foods

Market Sales Rep II

Dayton, OH · Remote

As the partner of choice for inspiring bakery success, we help customers grow their business ... This is a remote, field-traveling position requiring regular travel throughout the Northern ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Springfield, OH

Remote Customer Success information

See Springfield, OH salary details

$29.3K

$74.8K

$126.1K

How much do remote customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote customer success in Springfield, OH is $74,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Springfield, OH?

The most popular types of Customer Success jobs in Springfield, OH are:

What job categories do people searching Remote Customer Success jobs in Springfield, OH look for?

The top searched job categories for Remote Customer Success jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Remote Customer Success jobs?

Cities near Springfield, OH with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Springfield, OH as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $74,820 per year, or $36 per hour.

MRO Oracle EBS Business Architect - REMOTE

JTEC Consulting

Wright-patterson Air Force Base, OH • Remote

$150K - $165K/yr

Full-time

Re-posted 5 days ago

Job description

MRO Oracle EBS Business Architect - REMOTE
Wright Patterson AFB, OH 45433
JTEC Consulting LLC focuses on successfully delivering solutions to meet our clients’ most critical needs. Our founding members have decades of experience delivering a wide range of solutions to Air Force and DOD clients. We are a Veteran-Owned Small Business.
Security Requirement: Current Secret Clearance or Public Trust IT2 Access
Location Note: Remote from a U.S. based location
Travel: Potential
Position Description:
JTEC Consulting is hiring a senior level Business Process Architect with defense financial management experience who will fill a pivotal role in analyzing and designing the processes and systems that drive organizational success for a complex environment. This is an opportunity to make a significant impact by shaping the future of business operations and technology integration for Maintenance, Repair and Overhaul (MRO) Supply Chain and Air Force Operations. Qualified candidates will have experience working with Financial Management Organization (FMO) legacy systems and interfaces such as D035J/FIABS or SMAS. This is a very hands-on position working closely with Oracle EBS design for processes and systems. Oracle EBS technical expertise is required. Prior experience with DoD or federal ERP modernization is highly preferred.
Duties and responsibilities include:
  • Primary responsibility will be to assess the current state of the business, identify customer requirements, identify gaps, and define a future state that aligns with customer's strategic goals
  • Work closely with stakeholders to ensure the seamless integration of business models with technology and leverage expertise to bridge the gap between legacy interfaces and forward-looking systems
  • Synthesize complex information, research industry best practices, and develop innovative solutions that enhance operational efficiency and customer satisfaction
  • Provide Subject Matter Expertise and authoritative guidance on Oracle usage, Air Force operational workflows, and enterprise transformation initiatives
  • Design, innovate, and document end to end business processes to define workflows, characteristics, and key performance indicators (KPIs) meeting mission and operational goals
  • Provide strategic guidance for Oracle EBS domain guidance and inputs for Maintenance, Supply, AFWCF, and related areas
  • Participate in RICEFW development, integration, data requirements, and testing activities
  • Lead development phase activities and present system demonstrations during blueprinting sessions and Conference Room Pilots (CRPs) to illustrate functional capabilities and validate requirements
  • Partner closely with business process owners to develop detailed process blueprints, establish business requirements, and drive process efficiency and standardization
  • Participate with configuration and development activities and collaborate with Agile/Scrum teams to ensure the solution meets intended design, business needs, and customer standards
  • Provide training and support to ensure customer's understanding of business process designs and Oracle EBS functionality
  • Conduct quality management and design assurance reviews to ensure functional, business, and technical requirements are fully met prior to deployment
  • Maintain ownership responsibility for functional process areas and Oracle EBS module(s) overseeing requirements, process design, configuration guidance, and cross-functional alignment
  • Perform code/unit test/test script documentation reviews for Agile development teams
  • Other duties, as assigned
Requirements include:
  • US citizenship; no dual citizenship
  • Current DoD security clearance at Secret level or Public Trust at IT2 level eligible for Secret
  • Bachelor's degree; equivalent years of related experience may be considered in lieu of a degree
  • 10+ years of related Oracle EBS experience assessing business models in a DoD setting, supporting integration with technology, and driving meaningful business changes
  • Hands-on expertise implementing, configuring, and supporting Oracle EBS Supply Chain, Logistics, Financial, Procurement, and related modules
  • Expertise with Air Force business processes, systems, and operational workflows
  • Experience working with legacy interfaces for FMO systems and tools such as D035J/FIABS, SMAS
  • Strong understanding of legacy interfaces and their modernization to navigate the complexities of transitioning to future-state solutions
  • Demonstrated success assessing current state, identifying customer requirements, and defining the future state and/or business solution
  • Recognized expertise with transformation designing functional process architecture for large-scale Oracle EBS and/or ERP
  • Ability to lead discussions, communicate effectively, and collaborate across teams to drive alignment for successful implementation
  • Leadership experience with requirements definition, blueprinting, Conference Room Pilot sessions, and functional design review
  • Demonstrated ability to manage cross-functional initiatives and lead stakeholder training
  • Experience leveraging analytical frameworks to evaluate business models and processes, and making data-driven recommendations that support organizational objectives
  • Prior experience working in Agile/Scrum environments
  • Experience with gathering and synthesizing information
  • Strategic mindset and ability to identify opportunities for improvement and deliver impactful results
  • Ability to assess customer needs and translate them into actionable business solutions
  • Effective written and verbal communication skills to successfully interact with a blended government and contractor team
  • Ability to interact with technical and non-technical team members at all levels
Preferred Experience:
  • Prior experience supporting a DoD ERP modernization program is preferred
  • Industry recognized training and/or certifications specific to business architecture is preferred
  • Oracle E-Business Suite (EBS) certification is preferred
JTEC Consulting LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary:
JTEC offers competitive compensation and benefits to all employees. Salary ranges are advertised based on good faith estimates at the time of posting and indicating pay that JTEC anticipates for successful applicants. The estimated salary range displayed in this posting covers a range of positions and levels. Salary determinations are dependent upon position requirements, individual qualifications, education, experience, location, and other job related factors. Our recruiting team will review candidates' related experience and desired salary targets during the evaluation process. All qualified candidates will be considered.
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