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Remote Customer Success Jobs in Springfield, OH (NOW HIRING)

Liveops

Remote Customer Service Representative

Dayton, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

EUTELSAT SA

VP, Sales North America

London, OH · Remote

Bring connectivity to remote frontiers * Collaborate with customer-centric experts * Embrace ... Demonstrated success leading regional or multi-country sales organizations. * Proven track record ...

New

Pierre Strand

Remote Sales Person

Vandalia, OH · On-site +1

Skillfully conveying the value proposition to potential customers. * Achieving the closure of sales ... fully prepared for success in your role. * Bid farewell to income restrictions; our uncapped ...

Pierre Strand

Remote Sales Representative.

Vandalia, OH · On-site +1

Skillfully conveying the value proposition to potential customers. * Achieving the closure of sales ... fully prepared for success in your role. * Bid farewell to income restrictions; our uncapped ...

ARCTICOM LLC

Product Owner

Beavercreek, OH · Remote

$120K - $150K/yr

A passion for system stability, performance, scalability or customer success. * Good communication ... Ability to work collaboratively on a team in a remote environment. * Strong communication skills.

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Remote Customer Success information

See Springfield, OH salary details

$29.3K

$74.8K

$126.1K

How much do remote customer success jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer success in Springfield, OH is $74,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Springfield, OH?

The most popular types of Customer Success jobs in Springfield, OH are:

What job categories do people searching Remote Customer Success jobs in Springfield, OH look for?

The top searched job categories for Remote Customer Success jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Remote Customer Success jobs?

Cities near Springfield, OH with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Springfield, OH as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $74,820 per year, or $36 per hour.

Senior Customer Success Manager, Bueno (Copeland brand)

Copeland

London, OH • Remote

Full-time

Re-posted 20 days ago

Copeland rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

153rd of 496 rated machine equipment manufacturers

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

We are looking for an experienced and client-focused Senior Customer Success Manager to join Bueno (a Copeland brand) and support our growing portfolio of B2B clients, including partners and end customers across the built environment sector.

French native-level language skills are essential for this role!

This role combines strategic client management with high-touch technical and engineering support, helping customers maximise the value of the Bueno Platform to improve operations, energy efficiency, and sustainability outcomes. You will act as a trusted advisor throughout the customer lifecycle, ensuring strong product adoption, long-term retention, and an exceptional client experience.

As a senior member of a growing UK team, you will also play an important role in scaling operations, improving internal processes, and contributing to the continued growth of the business.

Key responsibilities of the role:Client Success & Relationship Management

  • Build and maintain strong relationships with client stakeholders, including executives, managers, and end users.

  • Understand client business objectives, operational challenges, and strategic goals to position Bueno's solutions effectively.

  • Develop and execute customer success plans focused on adoption, retention, and long-term value delivery.

  • Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.

Onboarding & Customer Experience

  • Lead onboarding and implementation activities for new clients and partners.

  • Work cross-functionally with sales, product, and services teams to ensure seamless customer experiences.

  • Deliver product training, education sessions, and ongoing guidance to maximise platform utilisation and best practice adoption.

Technical Services & Support

  • Provide engineering and analytics support related to HVAC, refrigeration, building systems, and energy performance.

  • Develop reporting and performance insights that help clients improve operations and sustainability outcomes.

  • Act as a senior escalation point for customer issues and work collaboratively with internal teams to resolve concerns promptly.

Customer Advocacy & Performance Tracking

  • Gather and communicate customer feedback to internal product and account management teams.

  • Monitor customer success metrics including adoption rates, retention, and renewal performance.

  • Prepare reports and executive summaries outlining customer outcomes, opportunities, and challenges.

Team Contribution & Operational Improvement

  • Support the continuous improvement of tools, workflows, and customer success processes.

  • Contribute to scaling Bueno's customer success operations across the UK market.

  • Demonstrate strong cross-functional collaboration within a remote team environment.

Required skills and qualifications:

  • 5+ years' experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.

  • 3+ years' experience managing complex stakeholder relationships in customer success, professional services, or client-facing roles.

  • French native-level speaker with the ability to support French-speaking clients and stakeholders

  • Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V) principles and practices.

  • Strong knowledge of the built environment and building services market.

  • Excellent project management, organisational, and communication skills.

  • Demonstrated ability to work proactively and independently within cross-functional remote teams.

  • Must be authorised to work full-time in the UK.

Preferred skills and qualifications:

  • Technical expertise with refrigeration systems.

  • Commercial experience within the retail refrigeration market.

  • Experience with analytics, data modelling, or performance reporting platforms.

About Bueno

Bueno is a global smart building analytics platform helping property owners and operators improve building performance, reduce energy consumption, and optimise operational efficiency across commercial real estate portfolios. The platform uses advanced AI, machine learning, and data analytics to provide portfolio-wide visibility, predictive insights, and actionable recommendations that support sustainability and operational outcomes.

Bueno is now part of Copeland, a global leader in sustainable climate solutions and building technologies. Together, Bueno and Copeland are helping customers improve building performance, reduce emissions, and accelerate sustainability outcomes through innovative digital and energy solutions.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

No calls or agency requests please.

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