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Remote Customer Success Jobs in Spokane, WA (NOW HIRING)

Globe Life

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Sales Account Representative - 100% Remote

Spokane, WA · Remote

$60K - $80K/yr

... customers through value-based conversations. Our company is built with team driven success by ... Remote Work Advantage: Embrace the convenience of working from your preferred location with a ...

New

Getaway

Customer Representative

Spokane, WA · Remote

$30K - $50K/yr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Float Health

Intake Specialist

Spokane, WA · On-site +1

$48K - $50K/yr

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

Float Health

Intake Specialist

Spokane, WA · Remote

$18 - $24/hr

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

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Remote Customer Success information

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How much do remote customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer success in Spokane, WA is $83,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Spokane, WA?

The most popular types of Customer Success jobs in Spokane, WA are:

What are popular job titles related to Remote Customer Success jobs in Spokane, WA?

For Remote Customer Success jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Spokane, WA look for?

The top searched job categories for Remote Customer Success jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Remote Customer Success jobs?

Cities near Spokane, WA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Spokane, WA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,988 per year, or $40.4 per hour.

Client Success Manager

Hargrove Management Services Organization Inc

Spokane, WA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About the Company

Hargrove Management Services Organization, Inc is a leading national law firm support company dedicated to collaborating with Hargrove Firm, a highly esteemed estate and tax planning firm based in Louisville, Kentucky. Together, we strive to make a difference in the lives of our clients by offering top-notch, efficient support to our team of exceptional lawyers. We are committed to delivering excellence in every aspect of our work.

About the Role

The Client Success Manager is responsible for delivering a high-quality, end-to-end client experience throughout the estate planning process. This role serves as the primary point of contact for clients referred by financial advisors, ensuring each engagement is handled with professionalism, clarity, and efficiency.


Acting as the central coordinator across clients, advisors, attorneys, and internal teams, the Client Success Manager ensures that every estate plan progresses smoothly—from initial intake through final document execution. The role requires strong organizational skills, sound judgment, and the ability to manage multiple workstreams while maintaining a consistent, high-touch client experience.


Key Focus Areas


Client Experience & Relationship Management

  • Build trust with clients by providing clear guidance, timely communication, and a professional, supportive experience
  • Ensure clients understand each step of the estate planning process and feel confident in their decisions
  • Represent both the firm and the referring advisor with a high standard of care and responsiveness


Process Ownership & Execution

  • Manage the full lifecycle of client engagements, ensuring all steps are completed accurately and on time
  • Coordinate across advisors, legal teams, and clients to maintain alignment and avoid delays
  • Monitor progress, follow up proactively, and keep all parties informed of status and next steps
  • Maintain accurate client records and documentation within internal systems
  • Identify inefficiencies or friction points and contribute to process improvements
  • Ensure compliance with internal standards and service expectations


Cross-Functional Collaboration

  • Partner closely with attorneys, paralegals, and internal teams to deliver a seamless experience
  • Escalate complex questions or issues appropriately while maintaining client confidence
  • Contribute to a collaborative, team-oriented environment where information is shared and processes are continuously refined


What Success Looks Like

  • Clients move efficiently from intake to signed documents with minimal friction
  • High client satisfaction and positive feedback
  • Strong conversion rates from referred clients
  • Clear, consistent communication across all stakeholders
  • Reliable execution with minimal errors or delays


What You Bring

  • 3+ years in client success, support, or client-facing ops
  • Extreme attention to detail (you catch what others miss)
  • Clear, confident communication—written and verbal
  • Ability to juggle multiple clients and priorities without dropping the ball
  • Comfort working with tech and collaborating across legal + technical teams
  • Proficiency with Microsoft Office (Excel, OneNote, etc.)
  • Experience with CRMs and scheduling tools
  • Team-first mindset—you collaborate, communicate, and grow with the team


What You’ll Get

  • Full-time Employment
  • 401k with competitive matching
  • Medical, Dental, & Vision Insurance
  • Paid-Time Off
  • Fun coworkers and growth potential!


Hargrove Management Services Organization, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We are committed to fostering an inclusive, respectful workplace where everyone can thrive.