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Remote Customer Success Jobs in San Rafael, CA (NOW HIRING)

Revic

Founding Customer Success Lead

San Francisco, CA · Remote

Premium health, dental, vision -- we take care of our people 📍 Remote: SF, Vancouver, New York ... Build the customer success motion from day zero -- and watch it scale with the company * Grow at ...

Nexora Talent

Remote- Customer Experience Service

Oakland, CA · Remote

$18.25 - $25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

SpotOn

Client Success Partner

San Francisco, CA · Remote

$55K - $79K/yr

Previous Experience * 2 - 5 years of professional experience in customer success or related roles. * Experience in fintech or SaaS environments preferred. Education / Professional Training * Bachelor ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in San Rafael, CA

Remote Customer Success information

See San Rafael, CA salary details

$36.2K

$92.6K

$156.1K

How much do remote customer success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer success in San Rafael, CA is $92,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $110,400.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in San Rafael, CA?

The most popular types of Customer Success jobs in San Rafael, CA are:

What job categories do people searching Remote Customer Success jobs in San Rafael, CA look for?

The top searched job categories for Remote Customer Success jobs in San Rafael, CA are:

What cities near San Rafael, CA are hiring for Remote Customer Success jobs?

Cities near San Rafael, CA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in San Rafael, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $92,592 per year, or $44.5 per hour.

Mid-Market Customer Success Manager

SecurityPal, Inc.

San Francisco, CA • Remote

Full-time

Posted 3 days ago

New

Job description

Company: SecurityPal

Position: Customer Success Manager - Mid-Market

Reports to Position: Director of Customer Success

About SecurityPal
SecurityPal helps companies speed up complex security reviews so sales teams can close deals faster and security teams can stay focused on keeping systems safe. As companies struggle to protect their data, security reviews have become more frequent and time-consuming. We make the customer assurance process faster and easier.

Working at SecurityPal
We’re a fast-moving, collaborative team where impact matters more than tenure. You’ll have real ownership of your book of business, the chance to grow quickly, and the support of people who care deeply about our customers’ success.

We value curiosity, urgency, and a growth mindset. Our industry is constantly evolving, and we’re committed to learning and adapting every day to stay ahead.

Overview: SecurityPal Engagement Management

The Engagement Management team is responsible for managing our customers' journey with SecurityPal. This journey consists of 4 major stages:

  • Onboarding our customers onto the SecurityPal ecosystem
  • Driving adoption of our software and services
  • Supporting customers’ growth and maturity as trusted business partners
  • Renewing and expanding our partnership

Essential Functions:

To excel in this role, Engagement Managers must: 

  • Skillfully manage the needs of a portfolio of approximately 50 medium-value customers 
  • Manage the end-to-end customer journey - from onboarding to renewal 
  • Build strong relationships with customers - from entry-level sales team members to C-suite executives 
  • Actively assess and address customer health and churn risks 
  • Demonstrate technical aptitude to quickly learn and enable customers about our app product 
  • Possess strong project management skills to oversee customer projects executed by our delivery team 
  • Have a commitment to continuous improvement and help identify and enhance tools and processes to deliver a better customer experience 

Interests and Skills:

High performers at our organization are: 

  • Comfortable in an ever-changing environment 
  • Independent workers, comfortable owning a book of business 
  • Team players with a strong desire for personal growth
  • Highly organized in managing and executing complex customer tasks 
  • Excellent communicators 
  • Relationship builders with a sales mindset 
  • Tech-savvy and interested in AI, enterprise software, and information security 

Prerequisite Education and Experience:

  • Bachelor’s Degree or equivalent
  • Demonstrated history of performance in a startup environment 
  • 2+ years of experience in professional services, customer success, project management, sales, consulting, and/or similar roles

SecurityPal is an equal opportunity employer.