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Customer Success Manager Jobs in San Rafael, CA (NOW HIRING)

Customer Success Manager

Oakland, CA ยท On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Customer Success Manager

San Francisco, CA ยท On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Enterprise Customer Success Manager We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In ...

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency ...

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Customer Success Manager

San Francisco, CA ยท On-site

$165K - $180K/yr

We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...

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Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Customer Success Manager

San Francisco, CA ยท On-site

$110K - $168K/yr

Customer Success Manager As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall ...

Customer Success Manager

San Francisco, CA ยท On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...

Customer Success Manager Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside ...

Customer Success Manager We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and helping ...

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Showing results 1-20

Customer Success Manager information

See San Rafael, CA salary details

$36.2K

$92.6K

$156.1K

How much do customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success manager in San Rafael, CA is $92,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $110,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

What are the most commonly searched types of Customer Success jobs in San Rafael, CA?

The most popular types of Customer Success jobs in San Rafael, CA are:

What job categories do people searching Customer Success Manager jobs in San Rafael, CA look for?

The top searched job categories for Customer Success Manager jobs in San Rafael, CA are:

What cities near San Rafael, CA are hiring for Customer Success Manager jobs?

Cities near San Rafael, CA with the most Customer Success Manager job openings:

Infographic showing various Customer Success Manager job openings in San Rafael, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $92,592 per year, or $44.5 per hour.

Customer Success Manager

Bee Genius

Oakland, CA โ€ข On-site

$70K - $100K/yr

Other

Re-posted 21 days ago


Job description

Customer Success Manager

Oakland, CA

Join the team that's building the future of work, today.

At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of what's possible in the HR-Tech sector. Our diverse team brings together a wealth of knowledge and experience, working collaboratively to tackle complex challenges and drive meaningful impact for organizations that hire (and that means everyone). As we continue to grow and evolve, we are seeking talented individuals who share our vision and are eager to make a lasting impact in the world of technology. We invite you to apply and start building tomorrow's teams today!

We post for these positions constantly throughout the year. Application does not guarantee interview, but your information will be reviewed by a member of our hiring team, and even if not a fit today (or no active openings) we'll keep your information on file should another role become available that is well suited for your skills.

Job Description

We are looking for a passionate and customer-centric Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction, and driving customer success.

Responsibilities:
  • Serve as the primary point of contact for assigned customer accounts
  • Understand customer needs and objectives to provide tailored solutions
  • Conduct regular check-ins and QBRs to assess customer satisfaction and address concerns
  • Provide product demonstrations and training to customers
  • Collaborate with cross-functional teams to resolve customer issues and escalations
  • Identify opportunities for upselling and expansion within existing accounts
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Proven experience in customer success or account management
  • Strong understanding of customer relationship management principles
  • Excellent communication and interpersonal skills
  • Analytical mindset and problem-solving abilities
  • Knowledge of the industry and product offerings is a plus

Salary Range: $70,000 - $100,000 per year

Please note that the provided salary ranges are estimates and can vary based on factors such as location and candidate experience.

Not sure if this is the right fit for you? We welcome proactive resumes and we'll be in touch should a strong-matching position become available.