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Remote Customer Success Jobs in San Rafael, CA (NOW HIRING)

Retell AI

Customer Success Engineer

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

While the role is primarily based in our Redwood City office, we're open to remote candidates with strong Customer Success Engineering experience and exceptional technical backgrounds. KEY ...

Canals

Customer Success Manager

San Francisco, CA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...

Autodesk

Customer Success Manager

San Francisco, CA · On-site +1

$92K - $165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...

New

Botrista

Director, Customer Success (West)

San Francisco, CA · On-site +1

$160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary Botrista is seeking a visionary and growth-oriented Director, Customer Success ... in a remote, multi-market environment. * Scale & Adaptability: Proven track record of driving ...

Miter

Strategic Customer Success Manager

San Francisco, CA · Remote

$140K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As Miter moves up-market, we're looking for a Strategic Customer Success Manager to ... Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

  • Medical

  • Dental

  • Vision

  • PTO

In this role, you will be responsible for ensuring that our customers achieve success with our ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

Fin

Senior Customer Success Enablement Manager

San Francisco, CA · On-site +1

$167K - $199K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Intercom's Customer Success organization is scaling to meet the demands of a growing book of business and an increasingly complex customer landscape. We're seeking a Senior Customer Success ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site +1

$146K - $233K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role We're hiring a strategic, data‑driven leader to shape the future of scaled customer success at Ramp. This role will design, operationalize, and lead programs that activate, retain ...

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Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in San Rafael, CA

Remote Customer Success information

See San Rafael, CA salary details

$36.2K

$92.6K

$156.1K

How much do remote customer success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer success in San Rafael, CA is $92,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $110,400.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in San Rafael, CA?

The most popular types of Customer Success jobs in San Rafael, CA are:

What job categories do people searching Remote Customer Success jobs in San Rafael, CA look for?

The top searched job categories for Remote Customer Success jobs in San Rafael, CA are:

What cities near San Rafael, CA are hiring for Remote Customer Success jobs?

Cities near San Rafael, CA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in San Rafael, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $92,592 per year, or $44.5 per hour.

Customer Success Manager - Accounting - Remote

GD Resources

San Francisco, CA • Remote

Full-time

Re-posted 29 days ago

Job description

Salary, bonus (10k), equity

NO visa sponsorship

There is a strong preference for candidates in the Pacific time zone, though candidates on the East Coast are also considered.

  • 2+ years customer-facing experience in SaaS/software companies
  • Customer Success Manager or Onboarding Specialist title preferred
  • Startup experience strongly preferred for handling chaos/ambiguity

💰 Selling points

  • Backed by Y Combinator - $12M funding from top investors
  • Genuine product love - customers really love what they've built
  • Growth opportunities - Promoted 2 people last year
  • Great work-life balance - fully remote 


Our client, a B2B fintech software startup, is seeking Implementation Specialists.

They are looking for an Implementation Specialist with 2–3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90–100 days on the platform.

The ideal candidate is proactive, coachable, and thrives in a structured individual contributor role. You will serve as the primary point of contact for new customers, ensuring they are fully onboarded and positioned for long-term success.

What You'll Do

  • Conduct onboarding and training calls to help new customers quickly realize product value

    • Initial onboarding call (1 hour via Zoom) focused on setup and foundational training

    • Follow-up sync calls (15–45 minutes) covering advanced setup, feature training, team enablement, and product updates

  • Manage the full implementation lifecycle for a portfolio of SMB bookkeeping or accounting firms (typically serving 10–50 clients monthly) during their first 90–100 days

  • Serve as the primary point of contact during onboarding, driving strong engagement and high renewal rates

  • Capture customer feedback and feature requests to inform product improvements and internal process enhancements

What Were Looking For

  • 2–3 years of experience in a customer-facing SaaS role (Customer Success, Onboarding, or similar)

  • Experience working with accounting or bookkeeping clients preferred

  • Prior onboarding or training experience with SMB customers

  • Experience at an early-stage startup is a plus

  • Familiarity with bookkeeping/accounting software (e.g., QuickBooks, Xero) is a strong plus

  • Highly coachable and open to feedback

  • Excellent communication and customer-facing skills

This is an opportunity for a detail-oriented, customer-focused professional to play a key role in onboarding and retaining SMB clients at a growing fintech startup.

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