Remote Customer Success Jobs in Rensselaer, NY (NOW HIRING)

Revvity | About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the worlds greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were able to push boundaries in pursuit of better human health.

Find your future at Revvity.

Overview:

ViaCord, a Revvity Company, provides newborn stem cell preservation and genomic services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells: the building blocks of our blood and immune systems. The value and benefits of stem cells found in umbilical cord blood are clear; cord blood collection saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.

If you are seeking a meaningful, impactful, and stimulating career, look no further. ViaCord is seeking a Senior Cord Blood Advisor (fully remote) to join our Inside Sales Team! This remote position is for an enthusiastic, goal-oriented person who thrives in a competitive and fast-paced sales environment. This role operates Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. On occasion, we'll need coverage for a Saturday shift (10:00 AM7:00 PM ET), and you'll receive a weekday off beforehand to balance your schedule.

As a Cord Blood Advisor, you will educate families on our newborn stem cell preservation and genetic screening services. Using a consultative sales process, you will guide expecting parents through our service offerings, advise them on the best options for their family, and confidently guide them to a decision by proactively asking for the sale. This role offers a fantastic opportunity to build a career in the biotech sector, with comprehensive training and growth opportunities provided.

Role & Responsibilities:

• Achieve daily, weekly, and monthly sales goals.
• Document and track all leads, contacts, opportunities, and activity history consistently and in accordance with best practices within Salesforce.com
• Manage and maintain a detailed pipeline to achieve assigned monthly quota.
• Contact existing client base to gain referrals and offer additional service options.
• Demonstrate technical capacity to understand sales tools (Web, database, CRM, Order Management, reports).
• Be able to effectively articulate technical and/or clinical information in an easily understood manner.
• Master product information for accurate dissemination to clients.
• Educate prospective customers on the value of newborn stem cell banking and other services provided by ViaCord.
• Comply with assigned schedules (including on-call rotation), assignments, and productivity metrics.
• Working Conditions: The primary working condition associated with this position is working independently in the office environment.
• Mental and Physical Demands: Requires the ability sit and/or stand for prolonged periods of time in a cubicle. Requires effective management of conflict and emotional or stressful situations.

Basic Qualifications:

• Bachelors Degree AND
• A minimum of 5 years of sales experience

Preferred Qualifications:

• 3+ years of direct selling in a B2C (business to consumer) environment.
• Formally trained in a selling methodology (e.g., Consultative, SPIN, Challenger, etc).
• Strong analytical skills complimented by a successful track record in sales.
• Bi-lingual in either Spanish or Chinese a plus but not required.
• Self-motivated to exceed goals and ability to thrive in a team environment.
• Ability to create a sense of urgency and the follow-up skills to close sales.
• Articulate and professional with an enthusiastic attitude and a focus on results.
• Experience in a fast paced, inbound/outbound call environment is strongly desired.
• Strong interpersonal, written, phone and listening skills.
• Superior time management, planning and organizational skills.

The base salary range for this full-time position is $60,000.00 - $70,000.00 with a sales commission of $35,000.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvitys benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.