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Remote Customer Success Jobs in Rensselaer, NY (NOW HIRING)

Gainsight

Technical Project Manager

Albany, NY · Remote

$70K - $90K/yr

We're building the AI-driven future of customer success, from retention to growth! We're building ... This role is a remote role based in the United States. In this role, you'll play a key role in ...

Kong

Sales Strategy and Operations Manager

Albany, NY · Remote

$130K - $160K/yr

United States & Canada (Remote) What You'll Do: * Lead annual AMS GTM planning process to include ... Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other ...

Kong

Sales Strategy and Operations Manager

Albany, NY · Remote

United States & Canada (Remote) What You\'ll Do: * Lead annual AMS GTM planning process to include ... Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Our success has been realized through investments in our proprietary software and market expertise.

Albanymed

Senior Hospital Coder

Albany, NY · Remote

$64K - $97K/yr

This is a remote inpatient position. Essential Duties and Responsibilities * Optimize hospital ... Being a mentor and guide to their success. Qualifications * High School Diploma/G.E.D. - required

Kayzen

Marketing Lead (m/f/d)

Berlin, NY · On-site +1

... distributed team spanning customer success, sales & business development, product and more ... hybrid) remote teams * Strong collaboration skills aligning vision and execution roadmap cross ...

Quantum

Director of Next Gen Product

Schenectady, NY · On-site +1

$150K - $220K/yr

Partner with Engineering, Sales, Marketing, and Customer Success teams to ensure successful product ... Proven ability to work effectively in a remote/hybrid environment. * Ability to travel as required.

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rensselaer, NY

Remote Customer Success information

See Rensselaer, NY salary details

$32.3K

$82.5K

$139K

How much do remote customer success jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote customer success in Rensselaer, NY is $82,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What job categories do people searching Remote Customer Success jobs in Rensselaer, NY look for? The top searched job categories for Remote Customer Success jobs in Rensselaer, NY are:
What cities near Rensselaer, NY are hiring for Remote Customer Success jobs? Cities near Rensselaer, NY with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rensselaer, NY as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,470 per year, or $39.6 per hour.

Customer Success Manager

Strategic Communications

Albany, NY • Remote

$80K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Position Title: Customer Success Manager
Location: This position is remote, with approximately 25% travel to prospect/customer sites. Candidates should be within one hour of Albany, NY.
Application Process: Interested candidates who are passionate about serving public sector missions should apply with their resume and cover letter.
Join Us: Our mission is to make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens. If you are ready to take on the cloud market and make a significant impact while serving as a trusted advisor to the public sector, we want to hear from you.
Compensation will include a base salary + commission/bonus incentives. Total compensation will be determined based on a variety of factors to include: knowledge, skills, experience, education, geographic location and certifications.
Position Overview: The primary goal of the Customer Success Manager is to ensure that customers achieve their desired outcomes while using the company's products or services (generally subscription-based or ongoing services such as SaaS (Software as a Service), cloud services, and enterprise solutions), thereby driving customer satisfaction, retention, and growth.
Company Overview: Are you ready to make a real impact? Join our dynamic Public Sector Cloud Services division where your passion for innovation and dedication to mission success will shine. As a leading provider of cloud solutions, we empower state, local, education (SLED), federal government, and commercial enterprises with cutting-edge technology. With top-tier authorizations from major Cloud OEMs such as AWS, Microsoft, Google, Oracle, IBM, and Equinix, and contract vehicles including NASPO ValuePoint, Omnia, and NASA SEWP-V, we are poised for exponential growth. Become a trusted advisor and mission partner to some of the largest federal and state agencies.
Key Responsibilities:
  • Onboarding and Implementation:
    • Guide new customers through the onboarding process, ensuring a smooth transition from sales to active usage.
    • Assist with the implementation of the product or service, helping to configure it according to the customer's needs.
  • Customer Training:
    • Provide training sessions and resources to help customers understand and effectively use the product.
    • Create and maintain documentation, tutorials, and FAQs to support customer learning.
  • Relationship Building:
    • Develop strong, trust-based relationships with customers, becoming their primary point of contact.
    • Understand the customer's business goals, challenges, and industry to tailor the support and guidance provided.
  • Proactive Support:
    • Monitor customer usage and engagement with the product to identify potential issues or opportunities.
    • Conduct regular check-ins and business reviews to ensure the customer is on track to achieve their goals.
  • Advocacy and Feedback:
    • Act as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams (e.g., product development, sales, marketing).
    • Collect and analyze customer feedback to identify trends and areas for improvement.
  • Renewals and Upsells:
    • Work closely with the sales team to manage contract renewals and identify opportunities for upselling or cross-selling additional products or services.
    • Develop strategies to reduce churn and increase customer lifetime value.
    • Records and reports meaningful sales activity including: calls, emails, meetings, appointments, opportunities, wins amp; losses in Hubspot, Tigerpaw or other business systems.
  • Problem Solving and Issue Resolution:
    • Address customer issues and concerns promptly, coordinating with technical support and other departments as needed.
    • Develop and implement action plans to resolve customer problems and enhance their overall experience.
Required Qualifications:
  • Experience: 5+ years of B2B sales with a proven track record of exceeding sales quotas, and 2+ years of experience selling IaaS (AWS, Azure, GCP), SaaS, and security solutions. OEM sales certifications are preferred.
  • Industry Knowledge: Thorough understanding of IT terminology, with the ability to translate technical concepts for non-technical stakeholders. Prior experience selling to state and local government entities is strongly preferred.
  • Sales Acumen: Demonstrated success in building new business relationships and comfort with cold-calling and interacting with C-level executives.
  • Technical Proficiency: Intermediate proficiency in Microsoft Office and experience with CRM software (Tigerpaw and Hubspot preferred).
  • Education: Diploma required; Bachelor’s degree or higher preferred. AWS Cloud Practitioner certification to be completed within ninety (90) days of hire.
  • Government Sales Experience: At least 3 years of experience in solution selling to government entities with a referenceable list of existing customer relationships.
  • Immediate Impact: Ability to leverage existing relationships and hit the ground running within 90 days.
  • ISO 9001:2015 training – to be completed within ninety (90) days of hire
Bonus Qualifications:
  • Government Sales Experience: At least 3 years of experience in solution selling to government entities with a referenceable list of existing customer relationships.
  • Immediate Impact: Ability to leverage existing relationships and hit the ground running within 90 days.
Key Competencies and Behaviors:
  • Numbers Driven: You know sales is a numbers game and are always seeking ways to be more productive and efficient.
  • Competitive: You thrive on competition, whether against others or personal benchmarks, and hate losing more than you love winning.
  • Persistent: You are confident in overcoming objections and are comfortable being seen as persistent.
  • Independent: You are a self-driven professional who operates effectively with minimal oversight and drives results independently.
  • Trusted Advisor: Your passion for serving public sector missions makes you a valued partner and advisor to your clients.
  • Positive Attitude: Warm and inviting personality that fosters strong relationships.
  • Team Oriented: Works well in collaborative environments and with cross-functional teams.
  • Adaptable: Demonstrates strong adaptability and stress tolerance in a fast-paced environment.
Physical Requirements:
Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses
Screening Requirements: Background Check, Drug Testing

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