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Remote Customer Experience Analyst Jobs in Rensselaer, NY

HMG Careers

Remote Customer Service and Sales

Troy, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Butterball

Senior Sales Analyst

Schenectady, NY · On-site +1

$85K - $112K/yr

... and customer experience. 4. Develops and maintains executive level dashboards, scorecards ... For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT ...

ClinDCast LLC

Healthy Planet Analyst

Albany, NY · Remote

$55 - $60/hr

Healthy Planet Analyst Location: 100% Remote Job Type: Contract ???? Urgently Hiring Job Summary ... Required Skills & Experience: * Experience in environmental data analysis and sustainability ...

ClinDCast LLC

Epic Radiant Analyst

Albany, NY · Remote

Remote ( 25% travel required ) Type: Contract (W2) We are looking for a certified Epic Radiant ... Active Epic Radiant Certification (mandatory) * Hands-on experience with Radiant build and ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Provide excellent customer service and follow up on user issues. Qualifications: * Associate's or ... Experience in Microsoft Office 365, Active Directory, and remote support tools. * Strong ...

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Remote Customer Experience Analyst information

See Rensselaer, NY salary details

$18

$40

$67

How much do remote customer experience analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote customer experience analyst in Rensselaer, NY is $40.22, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.58 per hour, depending on experience, location, and employer.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

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For Remote Customer Experience Analyst jobs in Rensselaer, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Analyst jobs in Rensselaer, NY look for?

The top searched job categories for Remote Customer Experience Analyst jobs in Rensselaer, NY are:

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Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Rensselaer, NY as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,667 per year, or $40.2 per hour.

Epic Willow Analyst

ClinDCast LLC

Albany, NY • Remote

Full-time

Re-posted 21 hours ago

Job description

Overview

An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction.
Key Responsibilities

  • Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory) 
  • Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution
  • Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation 
  • Conduct root cause analysis, identify solutions, document, and implement changes
  • Lead or support go-lives, upgrades, system changes, and user training initiatives.
  • Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic 
  • Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication 
  • Participate in change and project management; support small to medium-scale Epic Willow projects 
Qualifications

  • Education: Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field (Associates + experience may substitute in some cases) 
  • Certifications: Epic Willow module certification (Inpatient, Ambulatory, Inventory); some employers require certification upon hire or within a set timeframe (e.g., 120 days) 
  • Experience: Typically 3+ years in Epic roles; variations across levels (I, II, III) depending on seniority 
  • Technical Skills: Strong knowledge of pharmacy workflows, inventory management, Epic configurations, interfaces, and general EHR operations 
  • Soft Skills: Analytical thinking, effective communication, documentation, training capability, stakeholder engagement, flexibility, and ownership of assignments 
Career Levels Example (PIH Health)

  • Analyst I: Bachelor’s or clinical license, minimal to 3 years of experience.
  • Analyst II: 3–7 years of experience plus domain knowledge.
  • Analyst III: 7+ years experience; deep expertise in Willow Ambulatory Pharmacy and Inventory Tracking. Must be certified at hire

This is a remote position.

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About ClinDCast

Sourced by ZipRecruiter

ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy. With 15+ Years Of Healthcare IT Industry Experience, ClinDCast Is A Trusted Partner For Payers, Providers, And Lifesciences Organizations, Enabling Them To Deliver Exceptional Product And Solutions For Their Customers.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Wesley Chapel, FL, US

Social media

Twitter

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