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Remote Customer Success Jobs in Nebraska (NOW HIRING)

penlink

Customer Success Specialist

Lincoln, NE · On-site +1

The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory ...

Autodesk

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... You will be fully remote with travel expected up to 35% * Display sincere curiosity to understand ...

Posted today

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery, which ...

Genesys

Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster ...

Nexora Talent

Remote- Customer Experience Service

Omaha, NE · Remote

$15.25 - $20.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Liveops

Remote Customer Service Representative

Omaha, NE · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Zuzick Organization of Globe Life

$16 - $21.75/hr

Strong organizational skills with a proactive, customer-focused mindset.

Zuzick Organization of Globe Life

$15.25 - $20.50/hr

Strong organizational skills with a proactive, customer-focused mindset.

Zuzick Organization of Globe Life

$14 - $19/hr

Strong organizational skills with a proactive, customer-focused mindset.

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Nebraska

Remote Customer Success information

See Nebraska salary details

$31K

$79.2K

$133.5K

How much do remote customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote customer success in Nebraska is $79,198.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $94,400.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Nebraska?

The most popular types of Customer Success jobs in Nebraska are:

What are popular job titles related to Remote Customer Success jobs in Nebraska?

For Remote Customer Success jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Nebraska look for?

The top searched job categories for Remote Customer Success jobs in Nebraska are:

What cities in Nebraska are hiring for Remote Customer Success jobs?

Cities in Nebraska with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Nebraska as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,198 per year, or $38.1 per hour.

Customer Success Specialist

penlink

Lincoln, NE • On-site, Remote

Full-time

Posted 14 days ago

Job description

Description
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it's about improving the world and keeping safe the places we call home.
With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You'll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.
Requirements
YOUR RESPONSIBILITIES
• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
• Identify risk and growth indicators for assigned accounts
• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
• Adhering to team and company processes.
• Other duties as assigned
YOUR COMPETENCIES & EXPERIENCE
• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
• 3+ years of experience working with OSINT, preferably Tangles, Penlink's primary open-source intelligence tool for law enforcement is required
• Previous experience working with PLX, Penlink's primary digital intelligence platform for law enforcement preferred
• Ability to manage customer issues and resolve escalations
• Support complex, high-value, or marquee accounts
• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
• Proven experience utilizing law enforcement software for a variety of workflows

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