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Customer Success Associate Remote Jobs in Nebraska

penlink

Customer Success Specialist

Lincoln, NE · On-site +1

The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory ...

CSAA

$13.75 - $19/hr

  • Retirement

Step into a role where you can contribute to our shared success through meaningful work. Hablas ... What would make us excited about you? * 1 - 2 years of prior sales and customer service experience ...

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

Our associates are at the heart of delivering that promise, so we promise that same Human ... What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers ...

Autodesk

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... You will be fully remote with travel expected up to 35% * Display sincere curiosity to understand ...

Posted today

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster ...

InsCipher

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

Buildertrend

Director, Commercial Strategy - Growth

Omaha, NE · On-site +1

$180K - $245K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

United States - Remote or Omaha, NE - Hybrid The job: As the Director of Commercial Strategy ... You'll partner closely with product, sales, customer success and growth leaders, translating ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Nebraska

Customer Success Associate Remote information

See Nebraska salary details

$17.6K

$50.5K

$88.7K

How much do customer success associate remote jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success associate remote in Nebraska is $50,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $62,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Nebraska?

For Customer Success Associate Remote jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Nebraska look for?

The top searched job categories for Customer Success Associate Remote jobs in Nebraska are:

What cities in Nebraska are hiring for Customer Success Associate Remote jobs?

Cities in Nebraska with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Nebraska as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,524 per year, or $24.3 per hour.

Customer Success Specialist

penlink

Lincoln, NE • On-site, Remote

Full-time

Posted 14 days ago

Job description

Description
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it's about improving the world and keeping safe the places we call home.
With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You'll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.
Requirements
YOUR RESPONSIBILITIES
• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
• Identify risk and growth indicators for assigned accounts
• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
• Adhering to team and company processes.
• Other duties as assigned
YOUR COMPETENCIES & EXPERIENCE
• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
• 3+ years of experience working with OSINT, preferably Tangles, Penlink's primary open-source intelligence tool for law enforcement is required
• Previous experience working with PLX, Penlink's primary digital intelligence platform for law enforcement preferred
• Ability to manage customer issues and resolve escalations
• Support complex, high-value, or marquee accounts
• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
• Proven experience utilizing law enforcement software for a variety of workflows

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