Customer Success Associate Remote Jobs in Nebraska

Key Responsibilities

Product Demonstrations & Solution Positioning

• Own the overall demo strategy, standardize demo messaging, and build a repeatable demo playbook
• Lead live and virtual demonstrations of Harris Govern's property tax, assessment, and valuation solutions for prospective customers.
• Deliver demonstrations through a consultative sales lens, emphasizing customer outcomes, operational efficiencies, and business value rather than feature-by-feature training.
• Tailor demonstrations to address each jurisdiction's priorities, workflows, operational challenges, and strategic objectives.
• Translate complex product capabilities into clear, compelling messages for executive stakeholders, assessors, appraisal districts, tax officials, and end users.
• Effectively communicate Harris Govern's unique differentiators and competitive advantages.
• Develop demonstrations that clearly differentiate Harris Govern from competitive solutions.

Demo Environment Management

• Configure, maintain, and continuously enhance demonstration environments used throughout the sales process.
• Develop customer-specific demo scenarios that reflect real-world appraisal, assessment, valuation, and property tax administration workflows.
• Continuously evolve demonstration environments to showcase emerging capabilities, AI innovation, industry best practices, and customer-specific workflows.
• Ensure demonstrations are polished, accurate, relevant, and aligned to customer evaluation criteria.

Sales Support & Discovery

• Partner closely with Sales Executives throughout the pre-sales cycle.
• Participate in discovery sessions to understand customer goals, challenges, procurement requirements, and success criteria.
• Help identify solution fit and align demonstrations to customer priorities.
• Support follow-up discussions, evaluations, and customer questions throughout the sales process.
• Assist with customer reference activities, workshops, webinars, and proof-of-concept presentations as needed.

Cross-Functional Collaboration

• Collaborate with Product Management, Marketing, Customer Success, and Subject Matter Experts to improve demo effectiveness and customer engagement.
• Share competitive intelligence, customer feedback, common objections, and market trends with internal teams.
• Contribute to demo scripts, presentation assets, sales tools, and best practices.
• Represent Harris Govern at conferences, trade shows, webinars, and industry events.

Required Qualifications

• Exceptional presentation, communication, and storytelling skills.
• Demonstrated ability to deliver engaging software demonstrations, solution presentations, workshops, or customer-facing sessions.
• Strong consultative sales aptitude and ability to connect product functionality to business outcomes.
• Ability to quickly establish credibility and build trust with customers.
• Strong skills at creating and developing AI based processes.
• Strong organizational skills and attention to detail.
• Self-motivated, coachable, and comfortable working in a collaborative, growth-focused sales environment.
• Ability to work effectively in a remote-first organization.
• Willingness to travel periodically for customer meetings, demonstrations, conferences, and industry events.

Preferred Qualifications

• Use of AI to rapidly tailor demonstrations, generate customer-specific scenarios, summarize discovery sessions, anticipate customer questions, and continuously improve demo effectiveness.
• Experience in property tax administration, assessment, appraisal, valuation, CAMA, tax collection, or local government operations.
• Experience in software demonstrations, pre-sales support, solution consulting, sales engineering, SaaS sales, or customer-facing software roles.
• Familiarity with mass appraisal concepts, valuation workflows, and assessment operations.
• IAAO certifications (CAE, RES, PPS, or similar credentials) are a plus.
• Experience supporting public-sector software evaluations, procurements, or RFP processes.
• Familiarity with CRM platforms, virtual demonstration tools, and remote presentation technologies.

What We're Looking For

We're looking for someone who:

• Enjoys being in front of customers and thrives in a presentation-focused role.
• Understands that a great demo is a sales conversation, not a software training session.
• Can quickly identify customer priorities and adapt demonstrations to what matters most.
• Naturally connects product capabilities to measurable customer value.
• Possesses curiosity, coachability, and a passion for helping customers solve complex challenges.
• Wants to build a long-term career in sales, solution consulting, or customer-facing technology advisory roles.
• Enjoys business travel.

Salary range: $70,000 - $80,000 USD per year.