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How much do remote customer success specialist jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote customer success specialist in Rio Rancho, NM is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.08 per hour, depending on experience, location, and employer.

What is a remote customer success specialist?

A Remote Customer Success Specialist is responsible for ensuring customers have a positive experience with a company's products or services. They work remotely to assist clients with onboarding, troubleshooting, and maximizing value from the product. Their role involves maintaining strong customer relationships, addressing concerns, and helping reduce churn. They often collaborate with sales, support, and product teams to improve the customer journey. Effective communication, problem-solving, and empathy are key skills for success in this role.

What are the key skills and qualifications needed to thrive as a remote customer success specialist?

To thrive as a Remote Customer Success Specialist, you need strong communication skills, a customer-focused mindset, and experience in account management or support, often supported by a bachelor's degree or relevant work experience. Familiarity with CRM platforms such as Salesforce or HubSpot, and proficiency with virtual collaboration tools like Zoom and Slack, are typically required. Standout candidates excel in empathy, problem-solving, and time management, as well as the ability to build rapport remotely. These skills ensure exceptional customer experiences, foster long-term client relationships, and contribute to overall business retention and growth in a remote setting.

What are some common challenges faced by remote customer success specialists, and how can they be overcome?

Remote Customer Success Specialists often encounter challenges such as maintaining clear communication with clients across different time zones and building strong relationships without face-to-face interactions. To overcome these, they rely heavily on proactive outreach, regular virtual meetings, and the effective use of collaboration tools to keep clients engaged and informed. It's also important to stay organized and responsive, promptly addressing customer concerns to build trust from a distance. Continuous learning and adaptability help specialists adjust to evolving customer needs and improve service quality, ensuring success in a remote environment.

What job categories do people searching Remote Customer Success Specialist jobs in Rio Rancho, NM look for?

The top searched job categories for Remote Customer Success Specialist jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote Customer Success Specialist jobs?

Cities near Rio Rancho, NM with the most Remote Customer Success Specialist job openings:

Remote Customer Success Specialist jobs near you
Infographic showing various Remote Customer Success Specialist job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 90% Full Time, 6% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,027 per year, or $20.2 per hour.

Director of IT Architecture - Technical Account Management - Remote

Albuquerque, NM • On-site, Remote

Prime Therapeutics LLC
Insurance Services • 1 - 5K employees
Learn more about Prime Therapeutics LLCexternal

Full-time

Posted 18 days ago

Prime Therapeutics rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
Job Posting Title
Director of IT Architecture - Technical Account Management - RemoteJob Description
The Director, Technical Account Management is responsible for leading Prime Therapeutics' Technical Account Management (TAM) function and establishing a world-class IT Client Success capability that strengthens strategic client relationships, improves client outcomes, and serves as the primary technology interface between Prime and its clients.
This role leads a team of Technical Account Managers who provide ongoing technology relationship management, technical advisory services, and cross-functional coordination for Prime's strategic clients. The Director partners closely with Account Management, Sales, Implementations, Business, and supporting Information Technology areas to ensure Prime delivers consistent, proactive, and high-value client experience throughout the entire client lifecycle.
The Director is accountable for defining and operationalizing the TAM vision, service portfolio, engagement model, governance processes, and client success measures. The role serves as a champion for clients, helping ensure client priorities, modernization roadmaps, technical requirements, and strategic objectives are effectively connected to Prime's business capabilities, platforms, and technology investments.
Responsibilities
  • Provide leadership, direction, coaching, mentoring, and performance management for Technical Account Management staff.
  • Define and execute the strategic vision, operating model, service portfolio, engagement framework, and roadmap for the Technical Account Management function.
  • Establish and maintain trusted relationships with strategic client technology leaders and stakeholders.
  • Serve as the technical leadership escalation point for client-facing technology issues, risks, priorities, and strategic opportunities.
  • Develop and maintain technical account management standards, processes, governance models, tools, metrics, and service level expectations.
  • Partner with Account Management, Sales, Implementations, Information Security, Business and supporting IT areas to align client needs with enterprise capabilities and technology strategy.
  • Facilitate ongoing client engagement activities including technology reviews, roadmap discussions, architecture conversations, modernization planning, implementation readiness reviews, and executive briefings.
  • Ensure client priorities, technical requirements, strategic initiatives, and modernization needs are effectively represented within Prime planning and prioritization processes.
  • Lead development of repeatable frameworks for client technology engagement, technical advisory services, client journey management, and modernization planning.
  • Facilitate coordination of complex cross-functional technology initiatives affecting strategic clients.
  • Establish performance metrics and success measures for client satisfaction, client retention, modernization outcomes, technical adoption, operational excellence, and service quality.
  • Identify opportunities to improve client experience through enhanced processes, technology capabilities, automation, standards, and governance.
  • Support strategic client requests, implementations, migrations, and modernization programs by providing technology leadership, oversight, and coordination.
  • Develop and manage departmental budgets, resource plans, workforce strategies, and operational plans.
  • Ensure compliance with applicable regulatory, security, risk management, privacy, audit, and governance requirements.
  • Partner with leadership to define future-state client engagement models and technical advisory capabilities.
  • Foster a culture of collaboration, accountability, innovation, continuous improvement, diversity, equity, and inclusion.
  • Other duties as assigned

Minimum Qualifications
  • Bachelors degree in Information Technology or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required
  • 8 years of work experience in IT-related roles with exposure to variety of technologies and applications
  • 5 years of leadership and people management experience leading Technical Account Management, Customer Success, Professional Services, Technical Consulting, Client Technology Serves or similar organizations

Must be eligible to work in the United States without the need for work visa or residency sponsorship
Additional Qualifications
  • Experience leading cross-functional initiatives involving technology, operations, product, implementation, sales, and client-facing teams.
  • Experience communicating technical concepts to executive audiences and external clients.
  • Demonstrated experience building strategic relationships with executive stakeholders.
  • Experience managing complex technology programs and client-facing initiatives.
  • Demonstrated ability to influence without direct authority across large matrixed organizations.
  • Strong verbal and written communication skills with a proven ability to translate complex technical concepts into clear, business-focused communication
  • Excellent problem solving and business analysis skills
  • Ability to multi-task, manage projects, set time frames, and meet deadlines
  • Ability to work as team player, comfortable with fast paced, changing environment and ambiguity
  • Strong leadership, stakeholder management, and interpersonal skills
  • Demonstrated success in leading large-scale IT initiatives and driving digital transformation
  • Ability to manage competing priorities, set strategy, and deliver results in dynamic environments

Preferred Qualifications
  • Deep experience within healthcare payer, PBM, health plan, specialty pharmacy, health technology, or healthcare services environments
  • Experience supporting enterprise technology transformations and large-scale platform migrations
  • Experience creating and operationalizing client journey models, client engagement frameworks, and client advisory programs
  • Advanced certifications (e.g., PMP, CISSP, ITIL)

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job
Potential pay for this position ranges from $143,000.00 - $243,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.

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About Prime Therapeutics

Sourced by ZipRecruiter

Prime Therapeutics, located in Eagan, MN, is a pharmacy benefits management company that has been serving the healthcare industry since its foundation. They are an integral participant in the medical sector, specifically in the realm of health insurance. They focus on providing innovative pharmacy benefits and services to more than 30 million members nationwide. Besides their main pharmacy benefit management, they offer mail service pharmacy, specialty pharmacy, benefits management, and consultative engagement services to ensure individuals have continuous access to affordable prescription drugs. Prime Therapeutics, founded around three decades ago, has grown to stand out as a leader in its industry, thanks to its commitment to improving the health of its clients.

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Eagan, MN, US

Year founded

1987

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