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Customer Success Manager Jobs in Rio Rancho, NM (NOW HIRING)

Clayton Homes

Customer Success Manager

Albuquerque, NM · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

BlueInk

Customer Experience Specialist

Albuquerque, NM · On-site

$17.25 - $21.50/hr

... success of each client you manage. You view companies as partners, and not just customers, and ... pride yourself in establishing long-term relationships. You will also be a member of our marketing ...

BlueInk

Customer Experience Specialist

Albuquerque, NM · On-site

$17.25 - $21.50/hr

... success of each client you manage. You view companies as partners, and not just customers, and ... pride yourself in establishing long-term relationships. You will also be a member of our marketing ...

Optomec, Inc

Customer Support Engineer

Albuquerque, NM · On-site

Keep accurate records of customer interactions, technical issues, and resolutions in the CRM system ... As part of our commitment to customer success, we are seeking qualified individuals to join our ...

Optomec Inc

Customer Support Engineer

Albuquerque, NM · On-site

Keep accurate records of customer interactions, technical issues, and resolutions in the CRM system ... As part of our commitment to customer success, we are seeking qualified individuals to join our ...

University of New Mexico

Success Leader

Albuquerque, NM · On-site

$14.50/hr

Provide stellar customer service * Represent the department at campus events & outreach activities ... Manage and archive materials and files * Help with events, workshops, & other tasks * Other job ...

aan

Customer Accounts Manager

Albuquerque, NM

$15 - $15.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

aan

Customer Accounts Manager

Albuquerque, NM · On-site

$15 - $15.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rio Rancho, NM

Customer Success Manager information

See Rio Rancho, NM salary details

$30.6K

$78.1K

$131.7K

How much do customer success manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer success manager in Rio Rancho, NM is $78,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $93,100.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rio Rancho, NM? The most popular types of Customer Success jobs in Rio Rancho, NM are:
What job categories do people searching Customer Success Manager jobs in Rio Rancho, NM look for? The top searched job categories for Customer Success Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Customer Success Manager jobs? Cities near Rio Rancho, NM with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,131 per year, or $37.6 per hour.

Customer Success Manager

Clayton Homes

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Clayton Homes rating

6.8

Company rating: 6.8 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

60th of 80 rated construction

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey - building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
Position Summary: Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to provide value added services which supports sustainable growth and brand loyalty. It's a role that combines traditional sales and market growth practices and aligns them with world class customer experience through training and teaching our customers to improve the collective business. By championing company initiatives, the CSM will work to create efficiencies in product and inventory management, technology, product quality, and sales management to continuously increase the value we provide our customers and ensure an overall world class customer experience.
Duties / Responsibilities:
  • Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories.
  • Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
  • Develop an empirical understanding of our target audiences - their attitudes, behaviors, needs, and opportunities for engagement.
  • Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
  • Elevate housing and perceptions of the industry and Brand through customer focus.
  • Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed.
  • Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals.
  • Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations.
  • Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals.
  • Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals.
  • Proactively face challenges while being committed to providing customers with excellent services and products.
  • Create engagement and awareness to positively influence NPS and customer referrals.
  • Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer.
  • Conduct visits to retail partners for hands-on training and product updates.
  • Stay up to date on trends within the industry through frequent competitive analysis.
  • Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes.
  • Other duties as assigned.

Qualifications:
  • Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred. Bachelor's (4 year) degree a plus.
  • 3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting.
  • Must have great communication skills, written and verbal.
  • Must continuously use the highest level of personal integrity and business ethics. Faithfully execute all applicable regulations of local, state and federal authorities.
  • Great attention to detail, organizational, and analytical skills.
  • Ability to work independently or in a team environment.
  • Motivated and self-starter.
  • Willing to learn, hard-working, determined, and assertive.
  • Microsoft Office skills (Excel, Word, PowerPoint).

Physical Demands:
  • Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
  • Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
  • Constantly works in an indoor, temperature-controlled, sealed-window office environment.
  • Work primarily involves sitting / standing.

Travel Requirements:
  • Some, up to 50%

Why Clayton?
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00018
Clayton Manufacturing

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