Remote Customer Success Engineer Jobs in Springfield, IL

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Presales Solutions Engineer - Data Protection will be a customer-facing cloud security expert.?They will take a consultative approach to security projects and have a holistic understanding of how?security?technology enables business.??The Solutions Engineer will also develop and deliver new security services offerings to address customer requests/opportunities. This remote position may be required to report to the office in Austin, Texas, as required for business needs and as determined by SHI management.

Role Description

• Collaboration?withmultiple layers of contacts withinclient organizations, including but not limited to CIO, CSO, CISO, SecurityEngineers,and procurement?to strengthen our overall customer relationship and better understand the goals andobjectivesthey are trying to achieve.
• Understand the company's services offerings in all solution practice areas?by attending company training and expanding knowledge through self-study.
• Educate sales teams on cybersecuritysolution selling and key technologies through 1x1, team, and company training.
• Staying current onnew technology, trends, and market behavior by studying market trends and the industry landscape
• Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills
• Developing collateral toassistwith cybersecurity sales engagements
• Developing use cases in theSHI lab to support sales engagements

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Experience and understanding of security frameworks such as NIST, HITRUST, CIS,Etc. - Intermediate
• Strong technicalidentity governanceandsecurityknowledge,includingbut not limited toDLP, CASB, SWG, DSPM, USB control, file encryption,and ransomware recovery solutions. - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise in mainstream?technologies to include: Proofpoint, Mimecast, Abnormal,Rubrik, Varonis,Sentra, Cohesity,etc.

Other Requirements

• Completed Bachelor's Degree or relevant work experience required
• 5+yearsexperiencein a technical cybersecurity role
• 3+years experiencein Security Pre-Sales Consulting
• Advanced certification in one or more of the following mainstream technologies preferred: CISSP, Relevant GIAC Cert, SSCP, CISM, CCSP, CEH, CPT, CWSP, CCNP Security, CCIE Security or Relevant Professional certifications in Cyber Security OEMs
• Travel to client locationsrequiredup to 20%, for customer meetings, internal meetings or engagements, travel to customer or partner sites, conferences, and SHI offices.
• Extended hours arerequiredto complete some special projects

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status