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Remote Customer Success Engineer Jobs in Springfield, IL

Our Remote Patient Monitoring (RPM) and virtual care solutions support providers and payviders in ... Maintain accurate forecasting and pipeline visibility in CRM (HubSpot). Value Realization ...

System owners, developers and EPCs rely on the high performance, reliability and bankability of ... However, customers may exist anywhere within the US, so travel may be required nationally and ...

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Remote Customer Success Engineer information

See Springfield, IL salary details

$11

$24

$46

How much do remote customer success engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer success engineer in Springfield, IL is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Springfield, IL? For Remote Customer Success Engineer jobs in Springfield, IL, the most frequently searched job titles are:
What cities near Springfield, IL are hiring for Remote Customer Success Engineer jobs? Cities near Springfield, IL with the most Remote Customer Success Engineer job openings:
Senior Estimator (Civil/Structures)

Senior Estimator (Civil/Structures)

MasTec Inc

Springfield, IL • On-site, Remote

$140K - $185K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago


MasTec rating

7.4

Company rating: 7.4 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

34th of 79 rated construction


Job description

Overview

William Charles Construction, a MasTec Company, is hiring for an experienced Senior Estimator with extensive estimating background with heavy civil, highways and roadways.

Civil Heavy Highway Estimator duties include providing accurate takeoff and cost estimates for heavy highway roadway including earthwork, aggregates, underground and paving.

**This position is ideally based in one of our local offices: Rockford IL, Indianapolis IN or Springfield, IL.

**A remote/hybrid arrangement is available with the right experience preferably with Indiana or Illinois DOT experience. Depending on residing location, travel may be increased.

Company Overview

With more than a century of exceptional work on our resume, William Charles Construction remains guided by the pursuit of excellence. Our “Do it Right the First Time” work ethic has been the cornerstone of our business philosophy since 1892. With our broad background in heavy civil construction, environmental management, and mining and materials production, we have the expertise to help our customers complete their most complex projects. 

William Charles Construction is part of the MasTec Clean Energy & Infrastructure (CE&I) business segment. The CE&I segment generates over $4.5 billion in annual revenue, providing construction services across our renewables, industrial, infrastructure, and general building operating groups. Sustainability and safety are foundational to our culture and influence everything we do.

MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #16 Top 50 Domestic Heavy Contractors, #13 Transportation Contractor).  


Responsibilities
  • Review, analyze and interpret contract documents for complete understanding of the work and owner deliverables to provide accurate, detailed cost estimates.
  • Review opportunity pursuits and develop preliminary budget estimate and itemized summary for go/no-go evaluation.
  • Identify critical issues and develop risk exposure summary with associated cost impacts
  • Provide creative and innovative thinking to analyze and develop strategy and value engineering solutions.
  • Effective communication and interaction with clients, engineers, subcontractors and suppliers
  • Perform and review quantity takeoff comparisons to provide evaluation for accuracy and acceptance
  • Work with scheduling staff and Operations to develop accurate and precise bid schedules
  • Present complete and accurate estimates to ensure confidence in decision making.
  • Company representation at pre-bids and site visits

Qualifications
  • Bachelor’s Degree in Civil/Structural Engineering or Construction Management and related field experience
  • Minimum 5 years of experience in heavy civil estimating
  • Extensive experience with earthwork and underground is required, PCC paving and concrete knowledge is a plus

A combination of equivalent education and work experience may be considered
REQUIREMENTS

  • Highly knowledgeable in earthwork, underground drainage, sewer, watermain and general roadway construction. IDOT and/or INDOT experience is preferred
  • Precise attention to details and exceptionally organized
  • Highly motivated self-starter
  • Must be capable managing time for self and ability to prioritize and schedule efficiently
  • Limited travel will be required for pre-bids, site walks, owner meetings, home office, etc.
  • Thrive in fast-paced environment with ability to deliver under deadlines
  • Proficient in Bid2Win or similar estimating software and exceptional Microsoft Office skills; Primavera P6, Bluebeam and AutoCad experience is a plus
  • Excellent analytical and mathematical skills.

Work Environment:

  • The role typically involves a combination of office work and occasional site visits
  • Occasional travel between our Illinois and Indiana offices can be expected
  • Site visits may require the use of personal protective equipment (PPE) and exposure to outdoor conditions

Physical Requirements:

  • Ability to lift up to 25 lbs
  • Prolonged periods of sitting or standing during estimation tasks
  • Occasional travel to job sites for project assessments

What's in it for you:

Financial Wellbeing

  • Compensation - Mid-Senior Estimator range - $140,000 - $185,000/ year but could be flexible with additional experience in closing bids and leadership
  • Ongoing performance reviews and merit increases
  • 401(k) with company match & Employee Stock Purchase Plan (ESPP)
  • Flexible spending account (Healthcare & Dependent care)

Health & Wellness

  • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
  • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance

Family & Lifestyle

  • Paid Time Off, Paid Holidays, Bereavement Leave
  • Military Leave, including Differential Pay and Benefits Continuation
  • Employee Assistance Program

Planning for the Unexpected

  • Short and long-term disability, life insurance, and accidental death & dismemberment
  • Voluntary life insurance, accident, critical illness, hospital indemnity coverage
  • Emergency Travel Assistance Program
  • Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

#LI-TM1

#LI-Remote

#Dunnett Bay

#Herlighy 

#Lorig 

#Granite 

#Kiewit

#Helm 

#Constructors

#IHC 

#construction

#Stark

#Excavating

#OttoBaum

#Laverdiere 

Qualifications:
  • Bachelor’s Degree in Civil/Structural Engineering or Construction Management and related field experience
  • Minimum 5 years of experience in heavy civil estimating
  • Extensive experience with earthwork and underground is required, PCC paving and concrete knowledge is a plus

A combination of equivalent education and work experience may be considered
REQUIREMENTS

  • Highly knowledgeable in earthwork, underground drainage, sewer, watermain and general roadway construction. IDOT and/or INDOT experience is preferred
  • Precise attention to details and exceptionally organized
  • Highly motivated self-starter
  • Must be capable managing time for self and ability to prioritize and schedule efficiently
  • Limited travel will be required for pre-bids, site walks, owner meetings, home office, etc.
  • Thrive in fast-paced environment with ability to deliver under deadlines
  • Proficient in Bid2Win or similar estimating software and exceptional Microsoft Office skills; Primavera P6, Bluebeam and AutoCad experience is a plus
  • Excellent analytical and mathematical skills.

Work Environment:

  • The role typically involves a combination of office work and occasional site visits
  • Occasional travel between our Illinois and Indiana offices can be expected
  • Site visits may require the use of personal protective equipment (PPE) and exposure to outdoor conditions

Physical Requirements:

  • Ability to lift up to 25 lbs
  • Prolonged periods of sitting or standing during estimation tasks
  • Occasional travel to job sites for project assessments

What's in it for you:

Financial Wellbeing

  • Compensation - Mid-Senior Estimator range - $140,000 - $185,000/ year but could be flexible with additional experience in closing bids and leadership
  • Ongoing performance reviews and merit increases
  • 401(k) with company match & Employee Stock Purchase Plan (ESPP)
  • Flexible spending account (Healthcare & Dependent care)

Health & Wellness

  • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
  • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance

Family & Lifestyle

  • Paid Time Off, Paid Holidays, Bereavement Leave
  • Military Leave, including Differential Pay and Benefits Continuation
  • Employee Assistance Program

Planning for the Unexpected

  • Short and long-term disability, life insurance, and accidental death & dismemberment
  • Voluntary life insurance, accident, critical illness, hospital indemnity coverage
  • Emergency Travel Assistance Program
  • Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

#LI-TM1

#LI-Remote

#Dunnett Bay

#Herlighy 

#Lorig 

#Granite 

#Kiewit

#Helm 

#Constructors

#IHC 

#construction

#Stark

#Excavating

#OttoBaum

#Laverdiere 

Education:UNAVAILABLEEmployment Type: FULL_TIME

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