ZipRecruiter

Log In

2

Remote Customer Success Engineer Jobs in Springfield, IL

CSC Corptax

Client Success Manager

Springfield, IL · Remote

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... The CSM role is a customer-focused professional with the drive to understand tax technology and ...

New

Quora

iOS Engineer -Remote

Springfield, IL · Remote

$166.68K - $191.40K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

Quora

AI Automation Engineer -Remote

Springfield, IL · On-site +1

$202.38K - $234.20K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... About the Team and Role: We're hiring our first AI Automation Engineer to lead how we apply AI ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Springfield, IL

Remote Customer Success Engineer information

See Springfield, IL salary details

$11

$24

$46

How much do remote customer success engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote customer success engineer in Springfield, IL is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Springfield, IL? For Remote Customer Success Engineer jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Springfield, IL look for? The top searched job categories for Remote Customer Success Engineer jobs in Springfield, IL are:
Remote Customer Success Engineer jobs near you
Remote Midwest Client Success Strategist

Remote Midwest Client Success Strategist

DiligenceVault

Springfield, IL • Remote

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A leading FinTech company is seeking a Client Success Associate, located remotely within the Midwest. In this role, you will partner with North American clients, helping them leverage the platform for due diligence workflows. Ideal candidates will have over 5 years of experience in customer success, particularly in FinTech or B2B SaaS.

Responsibilities include driving client adoption and improving account health. The company offers a remote-first environment and comprehensive benefits including medical coverage and a 401k plan. #J-18808-Ljbffr

Apply