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Remote Customer Success Engineer Jobs in Boca Raton, FL

OneStream

AI Engineer

Fort Lauderdale, FL · Remote

Core value of customer success. * Variety of project work (not industry-specific). * Strong culture ... OneStream is an Equal Opportunity Employer. #LI-REMOTE #LI-AS1

OneStream

AI Engineer

Fort Lauderdale, FL · Remote

Core value of customer success. * Variety of project work (not industry-specific). * Strong culture ... OneStream is an Equal Opportunity Employer. #LI-REMOTE #LI-AS1

OneStream

AI Engineer

Fort Lauderdale, FL · Remote

Core value of customer success. * Variety of project work (not industry-specific). * Strong culture ... OneStream is an Equal Opportunity Employer. #LI-REMOTE #LI-JP1

OneStream

AI Engineer

Fort Lauderdale, FL · Remote

Core value of customer success. * Variety of project work (not industry-specific). * Strong culture ... OneStream is an Equal Opportunity Employer. #LI-REMOTE #LI-JP1

ServiceNow

Partner Manager

West Palm Beach, FL · On-site +1

Capacity, Capability, Competency, and Customer Success. * Drive regular partner cadence including ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ServiceNow

Partner Manager

West Palm Beach, FL · On-site +1

Capacity, Capability, Competency, and Customer Success. * Drive regular partner cadence including ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Boca Raton, FL

Remote Customer Success Engineer information

See Boca Raton, FL salary details

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How much do remote customer success engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote customer success engineer in Boca Raton, FL is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.94 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Boca Raton, FL?

For Remote Customer Success Engineer jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Boca Raton, FL look for?

The top searched job categories for Remote Customer Success Engineer jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Customer Success Engineer jobs?

Cities near Boca Raton, FL with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Boca Raton, FL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,798 per year, or $23 per hour.

Project Manager/ Customer Success (Digital Health)

Boca Raton, FL • Remote

Synchronyx
Health Care and Social Assistance • 1 - 10 employees
Learn more about Synchronyxexternal

Full-time

Medical

Re-posted 20 days ago

Job description

The Customer Success Manager / Project Manager is the primary partner to our customers. You will guide onboarding, shape workflows that fit real operations, and ensure programs deliver measurable impact for patients and care teams. The work blends customer engagement, project delivery, process design, and insight generation.

Job Duties

  • Own customer relationships as primary point of contact

  • Lead onboarding and enablement to drive adoption and value

  • Align workflows and configurations to customer goals and best practices

  • Build and manage project plans, timelines, and milestones

  • Coordinate cross-functional execution with product, engineering, and operations

  • Run standing meetings, track actions, and keep stakeholders updated

  • Monitor account health, surface risks early, and resolve issues quickly

  • Deliver concise reporting and insights that inform decisions and demonstrate outcomes

  • Manage risks, issues, and changes with clear ownership and follow-through

  • Maintain clear documentation, SOPs, and training resources

  • Oversee customer-facing logistics and materials as needed to support delivery

  • Identify renewal and expansion opportunities and feed pipeline insights to leadership

  • Capture customer feedback and translate it into actionable improvements

Requirements

  • Bachelor’s degree in a relevant field or equivalent experience; master’s degree a plus

  • 4+ years in customer success, account management, or project management with end-to-end delivery

  • Proven ability to manage complex projects; PMP, CAPM, or Agile/Scrum certification preferred

  • Experience creating SOPs, manuals, and training programs

  • Comfortable with technology and supporting customers adopting new tools

  • Strong analytical skills with experience in Excel, Looker Studio, or similar tools

  • Familiarity with healthcare workflows and systems (EHRs, practice management, billing, value-based care, CCM, and payer or case management programs preferred)

  • Proficiency with project management tools such as Asana, Trello, or Monday and CRMs such as HubSpot or Salesforce

  • Knowledge of privacy and security standards with a commitment to HIPAA compliance

Company Description

Synchronyx is a digital health technology company reimagining medication use by turning every prescription into a connected care experience. Our mission is to give patients and care teams real-time insights that keep therapy safe, effective, and sustained. With Tappt, we partner with pharmacies, providers, health systems, payers, and life science teams to close gaps in care and improve patient outcomes.