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Remote Customer Success Engineer Jobs in Boca Raton, FL

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Remote Customer Success Engineer information

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$10

$22

$44

How much do remote customer success engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote customer success engineer in Boca Raton, FL is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.94 per hour, depending on experience, location, and employer.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Boca Raton, FL? For Remote Customer Success Engineer jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Boca Raton, FL look for? The top searched job categories for Remote Customer Success Engineer jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Customer Success Engineer jobs? Cities near Boca Raton, FL with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Boca Raton, FL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,798 per year, or $23 per hour.

Customer Support & Success Manager

AJAIA

Fort Lauderdale, FL • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Support & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
  • Bachelor's degree or equivalent experience
  • 3-6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:
  • Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

Apply