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Remote Customer Support Representative Jobs in Boca Raton, FL

NationsBenefits

Customer Service Representative

Plantation, FL · On-site +1

$16 - $21.50/hr

As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Issues vary, so extensive knowledge of our web, mobile ...

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Remote Customer Support Representative information

See Boca Raton, FL salary details

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How much do remote customer support representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote customer support representative in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

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For Remote Customer Support Representative jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Boca Raton, FL look for?

The top searched job categories for Remote Customer Support Representative jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Customer Support Representative jobs?

Cities near Boca Raton, FL with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Customer Service Representative (Remote)

Plantation, FL • Remote

NationsBenefits, LLC
Public Administration • 1 - 5K employees
Learn more about NationsBenefits, LLCexternal

$16.50 - $22.25/hr

Full-time

Medical

Re-posted 8 days ago

NationsBenefits rating

6.6

Company rating: 6.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India

Role:

As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting.

Responsibilities:

  • Exceptional communication skills
  • Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone.
  • Demonstrable patience when communicating with clients.
  • Cross-teams communication.
  • Learning various systems to obtain knowledge needed to support customer inquiries.
  • Learn the fundamentals of each frontend portal.
  • Learn and be proficient in our Benefits POS app and associated i9000s terminal.

Qualifications:

  • High School diploma or equivalent 
  • Preferable knowledge for Atlassian Suite (Jira and Confluence)
  • Proficient with Microsoft Office (Word, Excel, Power Point)
  • Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
  • Quick learning capabilities
  • 1-2 years of customer support experience
  • Ability to work with onshore and offshore teams
  • Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
  • Bilingual Preferred
  • Organizational Skills

NationsBenefits is an equal opportunity employer. 

What NationsBenefits employees say

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