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Remote Customer Advocate Jobs in Boca Raton, FL (NOW HIRING)

Advocacy Solutions

VA ASSOCIATE ADVOCATE

Plantation, FL · On-site +1

$62K - $104K/yr

This is a remote work from home position. Our benefits package includes health, dental, and vision ... of customer service professionals. • Provides technical guidance to reports and other ...

Advocacy Solutions

VA ASSOCIATE ADVOCATE

Plantation, FL · Remote

$62K - $104K/yr

This is a remote work from home position. Our benefits package includes health, dental, and vision ... of customer service professionals. · Provides technical guidance to reports and other ...

EVENING POST GROUP

VA ASSOCIATE ADVOCATE

Plantation, FL · Remote

$62K - $104K/yr

This is a remote work from home position. Our benefits package includes health, dental, and vision ... of customer service professionals. · Provides technical guidance to reports and other ...

EverDriven

Customer Success Manager

Fort Lauderdale, FL · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... Advocates for solutions, product enhancements, and other actions to meet the needs of customers and ...

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How much do remote customer advocate jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote customer advocate in Boca Raton, FL is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $22.36 per hour, depending on experience, location, and employer.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Boca Raton, FL? For Remote Customer Advocate jobs in Boca Raton, FL, the most frequently searched job titles are:
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What cities near Boca Raton, FL are hiring for Remote Customer Advocate jobs? Cities near Boca Raton, FL with the most Remote Customer Advocate job openings:
Remote Customer Advocate jobs near you
Remote Customer Solutions Representative

Remote Customer Solutions Representative

Alorica

Plantation, FL • Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

44th of 72 rated call and contact centers

Job description

Remote Customer Solutions Representative

Location: Work at Home

Employment Type: Full Time

Supporting:  Telecom Sales

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism.

Key Responsibilities

  • Provide outstanding customer service by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing
  • Perform basic troubleshooting for telecom and mobile device issues
  • Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding
  • Effectively de-escalate challenging situations while maintaining a calm and positive demeanor
  • Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs
  • Work collaboratively within a supportive and engaging call center team environment
     

What you Bring

  • Strong communication and active listening skills
  • Ability to remain calm, empathetic, and solutionoriented in customer interactions
  • A passion for helping people and creating a positive customer experience
  • Comfort working in a fastpaced, team-centered call center environment
What'll Set You Up for Success
Required:
  • High school diploma or GEDin hand for upload verification
  • 6 months of customer service or sales experience preferred
  • Work at home environment is in a private residence and matches the address listed on file
  • Comfortable working with company-issued equipment such as a webcam, desktop computer, mouse, keyboard, etc.
  • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.
For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6 months
  • Must have relevant industry/program experience
Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
Our Values

Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#Remote #AloricaJobs #CustomerServiceJobs

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