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Remote Customer Success Engineer Jobs in Washington

Cribl

Customer Success Engineer, Federal

Washington, DC · On-site +1

$110K - $180K/yr

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... C Why You'll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the ...

Cribl

Customer Success Engineer, Federal

Washington, DC · Remote

$110K - $180K/yr

As a remote-first company we believe in empowering our employees to do their best work, wherever ... C Why You'll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

US Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... Engineering, Professional Services, Marketing, and other teams to align customer needs with ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Chief Customer Officer Location: US - Remote About Us: SimpliGov is the government forms and ... Engineering, Professional Services, Marketing, and other teams to align customer needs with ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... Engineering, Professional Services, Marketing, and other teams to align customer needs with ...

Clearpoint Strategy

Customer Success Manager

Arlington, VA · On-site +1

$70K - $90K/yr

You will partner closely with Customer Success Engineers (CSEs) on technical projects and operate at both the tactical and strategic levels. Exceptional communication, judgment, and relationship ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right ...

Trellix

Customer Success Manager

Reston, VA · Remote

Remote US About the Role: * In this role you have a tremendous opportunity to apply your passion ... Engineering. * The cross-functional nature of this role provides a deeper understanding of all ...

Trellix

Customer Success Manager

Reston, VA · Remote

Remote US About the Role: * In this role you have a tremendous opportunity to apply your passion ... Engineering. * The cross-functional nature of this role provides a deeper understanding of all ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Axon

Federal Customer Success Executive

Washington, DC · On-site +1

Hybrid - Remote: Preference would be Washington, DC, but anywhere in the United States Reports to ... Work with Axon's cross-functional teams such as Product Management, Support Engineers and Program ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Jobgether

Customer Success Advocate

Washington, DC · Remote

Remote-friendly structure with travel opportunities for customer engagement. * Professional development and career growth opportunities in customer success and technology. * Exposure to high-impact ...

Exostar

Customer Success Manager

Herndon, VA · On-site +1

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... Herndon, VA, Cincinnati, OH- Hybrid (3x/week) Remote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH ...

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Remote Customer Success Engineer information

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Washington? The most popular types of Customer Success Engineer jobs in Washington are:
What are popular job titles related to Remote Customer Success Engineer jobs in Washington? For Remote Customer Success Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Washington look for? The top searched job categories for Remote Customer Success Engineer jobs in Washington are:
What cities in Washington are hiring for Remote Customer Success Engineer jobs? Cities in Washington with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Washington as of May 2026, with employment types broken down into 83% Full Time, 12% Part Time, 3% Contract, and 2% Nights. Highlights an 68% Physical, 5% Hybrid, and 27% Remote job distribution.
Customer Success Engineer, Federal

Customer Success Engineer, Federal

Cribl

Washington, DC • On-site, Remote

$110K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest-growing private companies and a leading player in a massive, fast-moving market. With a global workforce, we're remote-first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Washington D.C
Why You'll Love This Role
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with all federal and public sector customers.
The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.
As An Active Member Of Our Team, You Will...
  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
  • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
  • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
  • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
  • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
  • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You've Got It - We Want It
  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
  • Experience with Federal or Public Sector organizations.
  • Local to the greater Washington D.C. area
  • GovCloud or FEDRAMP Experience
  • Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
  • Customer facing presentation history in program reviews or similar events
  • Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
  • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
  • Quick learner with good technical and problem-solving skills
  • Bonus Points/Preferred Qualifications:
    • Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
    • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
    • Working knowledge of major cloud providers (AWS, Azure, GCP)
    • Good jokes, or maybe better, bad jokes
    • Must be able to obtain a US Security Clearance

Salary Range ($110K - $180k)
The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.
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Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

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