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Remote Customer Success Engineer Jobs in Iowa (NOW HIRING)

All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear ... Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ...

GTM Engineer

Estherville, IA ยท Remote

$100K - $110K/yr

You'll turn sales, marketing, and customer success workflows into compounding, measurable systems ... Generous home office stipend to support your remote workspace. * Annual professional development ...

Project Engineer 2

Ames, IA ยท On-site +1

Our continuing success creates attractive opportunities for purpose-driven professionals to develop ... Provide complete and clear design packages for use by internal and external customers * Reviews and ...

Senior Services Engagement Director United States (Remote) Role Overview: Drive enterprise-scale ... This role shapes revenue growth, platform expansion, and long-term customer success across complex ...

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Showing results 21-40

Remote Customer Success Engineer information

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Iowa? The most popular types of Customer Success Engineer jobs in Iowa are:
What are popular job titles related to Remote Customer Success Engineer jobs in Iowa? For Remote Customer Success Engineer jobs in Iowa, the most frequently searched job titles are:
What cities in Iowa are hiring for Remote Customer Success Engineer jobs? Cities in Iowa with the most Remote Customer Success Engineer job openings:

Senior IC / Microelectronics Applications Engineer (remote)

Chelsea Search Group

Cedar Rapids, IA โ€ข On-site, Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 10 days ago


Job description

Senior Applications Engineer
Position Summary
Seeking a Senior Applications Engineer with deep technical expertise in IC design and characterization with strong technical communication skills to support customer engagements and develop comprehensive product documentation. The ideal candidate will serve as a critical technical bridge between our design teams, customers, and business development organizations.
Key Responsibilities
• Product Documentation & Technical Content
- Create detailed technical specifications, characterization data, and application guidelines
- Develop and maintain comprehensive product datasheets for ASIC and standard product offerings
- Document electrical characteristics, timing diagrams, functional descriptions, and package information
- Ensure all technical documentation meets industry standards and customer requirements
- Produce application notes, design guides, and reference designs that enable customer success
• Customer Technical Support
- Conduct design reviews and offer guidance on IC integration and system-level implementation
- Deliver technical presentations and training to customers and field application engineers
- Provide pre-sales and post-sales technical support to customers and internal teams
- Troubleshoot customer design issues and recommend solutions
• Product Characterization & Validation
- Analyze silicon measurement data and validate performance against specifications
- Define and execute IC characterization test plans across process, voltage, and temperature corners
- Support failure analysis and root cause investigation activities
- Work with design and test engineering teams to optimize product performance
• Cross-Functional Collaboration
- Collaborate with product marketing to define product positioning and competitive advantages
- Contribute to new product definition based on customer feedback and market requirements
-  Interface with IC design teams to understand product features, limitations, and optimal use cases
- Support sales teams with technical expertise during customer engagements
Required Qualifications
• 5+ years of experience in IC applications engineering, design engineering, or related technical role
• Bachelor of Science in Electrical Engineering, Computer Engineering, or related field (MS preferred)
• Proven track record of developing technical datasheets and application documentation
Technical Skills
• Ability to translate complex technical concepts into customer-facing content
• Exceptional technical writing skills with ability to create clear, accurate, and comprehensive documentation
• Experience with documentation tools and version control systems
• Experience with lab equipment (oscilloscopes, logic analyzers, signal generators, etc.)
• Experience with semiconductor device physics, CMOS technology, and circuit operation
• Familiarity with industry-standard communication interfaces (PCIe, Ethernet, DDR, SerDes, etc.)
• Knowledge of IC packaging, thermal management, and power delivery considerations
• Proficiency in interpreting and analyzing electrical test data and characterization results
• Strong presentation skills for both technical and business audiences
• Strong understanding of digital and/or analog IC design principles
Preferred Qualifications
• Background in system-level design or board-level integration
• Experience supporting government or military programs
• Experience with high-reliability or radiation-hardened IC technologies
• Familiarity with ITAR regulations and defense/aerospace industry requirements
• Knowledge of EDA tools and design flows (Synopsys, Cadence, or Mentor)
• Understanding of ASIC development processes and foundry technologies (GlobalFoundries, Intel, TSMC)
Work Environment
• Collaboration with cross-functional teams across engineering, marketing, and sales
• May require occasional travel to customer sites or industry conferences (10-20%)
• Office-based position with occasional lab work for IC characterization and testing
• Potential for customer-facing activities requiring professional presentation skills
Security Requirements
• Ability to obtain and maintain security clearance may be required for certain programs
• U.S. citizenship required due to ITAR restrictions on technical data
Full-time + Benefits (Health and Dental Insurance, 401K Plan with Profit Sharing, Paid Time Off (PTO), Stock Option Plan)