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Remote Customer Success Director Jobs in Indiana

OPENLANE

Director of Partner Success

Carmel, IN · On-site +1

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology ... Your work is performed as a Hybrid or Remote employee, depending on business needs and location.

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$40K - $52K/yr

Deliver service and support to credit union end users via remote connection, diagnosing and ... direct customer service in financial services (credit union, banking, teller, loan officer, ACH ...

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Remote Customer Success Director information

What is a remote customer success director?

A Remote Customer Success Director is a senior professional responsible for overseeing customer success initiatives while working remotely. They lead teams that ensure customers achieve their desired outcomes using a company's products or services. Their responsibilities include developing customer success strategies, managing key client relationships, and driving retention and growth. By working remotely, they utilize digital tools to communicate with both clients and internal teams across various locations.

How does a remote customer success director effectively lead and support a distributed customer success team?

As a Remote Customer Success Director, you'll need to leverage strong communication and leadership skills to manage a geographically dispersed team. This often involves setting clear expectations, utilizing collaboration tools (like Slack, Zoom, or project management software), and establishing regular check-ins to maintain alignment and morale. You'll also be responsible for mentoring team members, aligning customer success strategies with organizational goals, and ensuring that both customers and team members feel supported despite the remote environment. Successful directors foster a culture of accountability and open communication to overcome the unique challenges of remote work.

What are the key skills and qualifications needed to thrive as a remote customer success director, and why are they important?

To thrive as a Remote Customer Success Director, you need a deep understanding of customer relationship management, business strategy, and data-driven decision-making, often backed by a degree in business or a related field and significant experience in customer-facing leadership roles. Proficiency with CRM platforms like Salesforce, customer success tools such as Gainsight, and project management systems is commonly required. Exceptional communication, leadership, and problem-solving skills help build trust with clients and inspire remote teams. These abilities are crucial for driving customer retention, maximizing satisfaction, and ensuring alignment between client goals and company objectives in a virtual environment.

What is the difference between Remote Customer Success Director vs Remote Customer Success Manager?

AspectRemote Customer Success DirectorRemote Customer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations with multiple teams, focusing on strategy and growthCommon in mid-sized companies, focusing on client retention and satisfaction

The Remote Customer Success Director focuses on strategic leadership and team management, while the Remote Customer Success Manager handles direct client interactions and account support. Both roles require customer success experience, but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Success jobs in Indiana?

The most popular types of Remote Customer Success jobs in Indiana are:

What are popular job titles related to Remote Customer Success Director jobs in Indiana?

For Remote Customer Success Director jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Director jobs in Indiana look for?

The top searched job categories for Remote Customer Success Director jobs in Indiana are:

What cities in Indiana are hiring for Remote Customer Success Director jobs?

Cities in Indiana with the most Remote Customer Success Director job openings:

Remote Customer Success Director jobs near you
Infographic showing various Remote Customer Success Director job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Director of Partner Success

Carmel, IN • On-site, Remote

OPENLANE
Manufacturing • 1 - 5K employees

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

3rd of 19 rated auctioneers

People enjoy working here

Good employer

Paid breaks

Learn more about OPENLANEexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
A Director of Partner Success for LaneLink who will lead client strategy, auction channel performance, and product oversight for OPENLANE's premier repo remarketing solution. This role owns overall partner performance, driving maximum vehicle velocity and net recovery for automotive lenders, banks, and credit unions. You will bridge operations, nationwide auction networks, and product development to ensure internal team execution, optimal auction outcomes, and continuous product evolution for LaneLink.
You Are:
  • Strategic. You understand repossession remarketing ecosystems and align partner strategies directly with business outcomes.
  • Results-Oriented. You are relentless about accelerating vehicle turn times and maximizing net recovery for lender partners.
  • Client-Obsessed. You build lasting relationships with financial institutions and serve as a trusted advisor across their remarketing operations.
  • Process-Driven. You establish standard operating procedures that keep internal teams operating at peak efficiency.
  • Collaborative. You seamlessly connect physical and digital auction channels, internal operational teams, and product managers.
  • Decisive. You leverage market data, AI insights, and performance analytics to solve complex operational challenges.

You Bring:
  • Core Knowledge (Remarketing & Partner Success)
  • Deep understanding of automotive repossession remarketing workflows and vehicle valuation strategies
  • Auction venue management across physical in-lane and digital marketplace channels
  • Key account governance and SLA management for financial institutions and credit unions
  • Compliance and risk protocols unique to automotive asset recovery
  • Functional Expertise
  • Partner success leadership and strategic account management
  • Operational team leadership and internal workflow optimization
  • Product oversight and feedback loop governance for remarketing software platforms
  • Strategic change management and cross-functional execution
  • Technical Expertise
  • Proficiency in automotive inventory management platforms and remarketing decisioning tools
  • Familiarity with AI-enhanced remarketing software (such as the Lainee AI persona and predictive pricing tools)
  • Technical fluency to translate auction performance metrics and system data into executive recommendations

You Own:
Auction Performance & Channel Optimization (30%)
  • Monitor, analyze, and optimize auction venue performance across physical and digital networks to drive maximum vehicle recovery and velocity.

Client Partner Success & Account Strategy (25%)
  • Serve as executive account leader for key lender clients, ensuring continuous operational alignment, SLA achievement, and overall account performance.

LaneLink Product Oversight & Guidance (20%)
  • Collaborate with Product Management to guide feature prioritization, platform updates, and user experience enhancements for LaneLink.

Internal Team & Process Governance (15%)
  • Oversee internal operational execution to ensure teams leverage optimal remarketing processes, standardized workflows, and best practices.

Strategic Cross-Functional Alignment (10%)
  • Partner with executive leadership, operational teams, and internal stakeholders to align on key performance indicators and strategic initiatives.

You Drive:
Execution:
  • Standardizing execution across nationwide physical and digital auction partners
  • Managing daily operational dependencies, process compliance, and team workflows
  • Driving internal and external adoption of LaneLink digital tools and features

Results:
  • Maximizing net recovery rates and reducing overall portfolio turn times for clients
  • Maintaining high client satisfaction scores and account retention rates
  • Utilizing continuous performance data to optimize internal remarketing workflows

Who You Will Work With:
  • Reporting to the Vice President of Marketplace Services, this role will collaborate with cross-functional partners on a weekly basis.
  • Physical and Digital Auction Partners and network operators.
  • Product Management, Data Analytics, and Engineering leaders.
  • Account Management, Operations, and Client Services teams.
  • Financial Institutions, Lenders, Credit Unions, and Repossession Vendors.

Where You Work:
  • Your work is performed as a Hybrid or Remote employee, depending on business needs and location.

Must Have's:
  • 8+ years of experience in automotive remarketing, auction operations, or wholesale vehicle management.
  • 5+ years of experience leading partner success, key account management, or operational client teams.
  • Extensive knowledge of lender repossession remarketing workflows and auction networks.
  • Proven track record of optimizing vehicle turn times and operational process performance.
  • Bachelor's degree in Business Administration, Operations, Finance, or equivalent work experience.

Nice to Have's:
  • Experience with AI-driven remarketing solutions or automotive SaaS platforms.
  • Prior experience working directly within a bank, credit union, or major automotive auction provider.
  • Recognized industry certifications (such as IARA Certified Automotive Remarketer).

What We Offer:
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

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