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Remote Customer Success Assistant Jobs in Riverside, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

... and customers. This role is part of the overall Support Operations and the Manager will be ... Demonstrated success leading remote and distributed teams, including setting goals, providing ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

... and customers. This role is part of the overall Support Operations and the Manager will be ... Demonstrated success leading remote and distributed teams, including setting goals, providing ...

Addison Group

Business Development Manager

Anaheim, CA · Remote

$110K - $120K/yr

... Remote flexibility with autonomy and ownership of territory growth. • Collaborative culture focused on innovation, customer success, and professional development. Addison Group is an Equal ...

Addison Group

Business Development Manager

Lake Forest, CA · Remote

$110K - $120K/yr

... Remote flexibility with autonomy and ownership of territory growth. • Collaborative culture focused on innovation, customer success, and professional development. Addison Group is an Equal ...

Traveling with Tasha

Customer Care Associate

Moreno Valley, CA · Remote

$14.75 - $20.50/hr

In this role, you will assist clients in exploring travel options, coordinating reservations, and ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

Milliman

Strategic Data Partnership Manager

Irvine, CA · Remote

... customer success, and identifying new opportunities to expand our data ecosystem and revenue growth. This position is fully remote, while occasional travel may be required. Primary Responsibilities:

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All JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Riverside, CA

Remote Customer Success Assistant information

See Riverside, CA salary details

$12

$25

$49

How much do remote customer success assistant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote customer success assistant in Riverside, CA is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.35 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Riverside, CA? The most popular types of Remote Customer Success jobs in Riverside, CA are:
What are popular job titles related to Remote Customer Success Assistant jobs in Riverside, CA? For Remote Customer Success Assistant jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Assistant jobs in Riverside, CA look for? The top searched job categories for Remote Customer Success Assistant jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Customer Success Assistant jobs? Cities near Riverside, CA with the most Remote Customer Success Assistant job openings:
Remote Customer Success Assistant jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Posted 18 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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