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Remote Customer Success Assistant Jobs in Commack, NY

Northbeam

Senior Customer Success Manager

New York, NY · Remote

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating ... We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

Northbeam

Senior Customer Success Manager

New York, NY · Remote

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating ... We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

Daybreak Health

Customer Success Manager

New York, NY · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

Wunderkind

Customer Success Associate

New York, NY · On-site +1

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our ... Presentation & Strategy Support: Assist in creating data-driven presentations and reports to ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

... remote candidates in the United States. Please note, we are unable to sponsor or take over ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

GSTV

Customer Success Coordinator

New York, NY · On-site +1

$60K - $80K/yr

... Assist in developing client presentations and customizing approved sales materials. • Support ... The pay range for this role is: 60,000 - 80,000 USD per year (Remote) 60,000 - 80,000 USD per year ...

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an ... Maintain, foster, and develop remote client relationships with SMB and Garten Market client ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Commack, NY

Remote Customer Success Assistant information

See Commack, NY salary details

$11

$25

$49

How much do remote customer success assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer success assistant in Commack, NY is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Customer Success Assistant jobs in Commack, NY?

For Remote Customer Success Assistant jobs in Commack, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Commack, NY look for?

The top searched job categories for Remote Customer Success Assistant jobs in Commack, NY are:

What cities near Commack, NY are hiring for Remote Customer Success Assistant jobs?

Cities near Commack, NY with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Commack, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,160 per year, or $25.1 per hour.

Senior Customer Success Manager

Northbeam

New York, NY • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product delivers outstanding value and insights to customers.

We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

Your Impact

  • Work with customers to help integrate our analytics product into their eCommerce infrastructure, and assess challenges if troubleshooting is required
  • Provide setup support for early-stage customers, and eCommerce growth insights for those that are fully onboarded
  • Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
  • Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g., working with the team on preparing conversion lag reports for a customer)
  • Act as the first line of support for any technical issues raised by customers via support tickets, or Slack channels
  • Proactively use internal tracking tools to investigate account health issues and customer usage data
  • Proactively identify at-risk customers, monitor churn, and drive timely intervention to ensure customer success.
  • Consider methods to automate and improve customer health tracking and engagement
  • Work closely across multiple teams, including Product, Engineering, and Media Strategy. An ideal candidate will track bug reports and more technical issues alongside the engineering team to ensure speedy resolution times
  • Become an extension of our customers' data and media teams - your contributions directly impact how much they are able to take advantage of all Northbeam has to offer
  • Influence Northbeam's Product and Customer Success teams to push forward tools and system initiatives to improve the customer experience

What You Bring

  • Bachelor's degree in Business, Marketing, Information Systems, Analytics, or a related field
  • 3+ years of experience in Customer Success, Account Management, or Technical Support experience, preferably supporting enterprise or eCommerce customers
  • Experience in SAAS B2B software companies
  • Strong understanding of eCommerce ecosystems and marketing analytics, including familiarity with platforms such as Facebook Ads Manager, Google Analytics, TikTok Seller Center, etc
  • Technical aptitude and comfort with troubleshooting integrations and product configurations
  • Ability to partner closely with Onboarding and Support on bugs and technical issues
  • Experience owning a book of business and managing complex customer relationships
  • Proven ability to identify customer health risks, analyze usage data, and proactively drive retention and expansion efforts
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences and guide customers as a trusted advisor
  • Data-driven mindset with a desire to improve processes, automate workflows, and scale customer engagement
  • Strong project management and cross-functional coordination skills, with the ability to align Product, Engineering, and Media Strategy stakeholders
  • Comfortable working with Hubspot and other CRM tools
  • Proficient in data analytics tools

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