Remote Customer Success Assistant Jobs in Appleton, WI

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care
Faith Technologies Inc. (FTI) is currently seeking an Electrical Product Quotation Specialist to join our Business Development Team.
This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.
Preferred experience with Switchgear, Busway, Switchboards, Panelboards, Transformers, MV Gear Products.
The Electrical Product Quotation Specialist works directly with customers and supports the Sales organization by preparing accurate, timely, and strategic pricing estimates and customer proposals.
This role is responsible for taking customer inputs-such as electrical one-line diagrams and technical specifications-and translating them into comprehensive quotes that include both our manufactured products and integrated 3rd-party equipment. Working closely with Sales, Product Management, Engineering, Operations, and Finance, this role analyzes project requirements, determines equipment needs, and develops highly competitive pricing proposals designed to win jobs. The Estimator ensures all quotations align with company pricing strategies, margin expectations, and operational capabilities while delivering a high level of service to internal stakeholders and customers
In addition to driving the quotation process from initial inquiry to final proposal, the ideal candidate brings a competitive, "drive-to-win" mentality paired with a strong customer-focused mindset. Success in this role requires a high attention to detail, accuracy in technical calculations, and the ability to interpret complex electrical engineering documents. Because this role bridges the gap between sales and execution, the specialist will also assist with compiling submittal packages, order entry, and initial project management tasks. The successful candidate must have the ability to multitask effectively, manage competing deadlines, and demonstrate strong communication skills across cross-functional teams and external customers.
Our Business Development Team sits at the intersection of innovation and execution, transforming ideas into real-world products and solutions for Excellerate Products(tm), a division of Faith Technologies Incorporated (FTI). From early concept through full-scale production, our engineers design Data Center power distribution products, Electric Vehicle charging skids, switchboards and more! With a strong focus on quality, manufacturability, and customer outcomes, we ensure every product is engineered to perform in the real world-safely, reliably, and at scale.
To learn more about our products and services, visit our website: Excellerate Products - Smarter Power Solutions - FTI.
MINIMUM REQUIREMENTS
Education: Bachelor's degree or equivalent required. Business, Operations, Engineering, Construction Management or equivalent (HS Diploma with Equivalent Work Experience)
Experience: 3-5 years of hands-on experience in electrical estimating, technical quoting, inside sales, or project support. Previous experience working for an Electrical Original Equipment Manufacturer (EOEM), Electrical Distributor, or Electrical Contractor preferred. Strong familiarity with electrical power distribution equipment, specifically Switchboards, Busway, Transformers, and Medium Voltage (MV) Gear. Proficiency in Salesforce (or similar CRM) for pipeline and opportunity tracking, experience utilizing pricing/quotation software and ERP systems and strong excel skills. Highly organized, extreme attention to detail, excellent customer-facing communication skills, and a demonstrated drive to succeed and win project bids.
TRAVEL
10-15%
WORK SCHEDULE
Typical work hours are between 7 AM - 5 PM Monday - Friday.
WORK LOCATION
This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.
KEY RESPONSIBILITIES

• Technical Quoting: Review customer requests for quotes (RFQs), one-line diagrams, and specifications to clarify scope. Build comprehensive, accurate proposals utilizing both internal manufactured products and sourced 3rd-party gear (transformers, MV gear, busway, etc.).
• Submittals & Documentation: Assist the engineering and sales teams in compiling, organizing, and delivering comprehensive drawing and submittal packages for customer approval.
• Strategic Pricing: Analyze materials, labor, production costs, and vendor quotes to develop accurate pricing models. Ensure pricing aligns with company margin targets, discount guidelines, and commercial strategies to win the job.
• Cross-Functional Collaboration: Work daily with Engineering, Product Management, Supply Chain, and Operations to validate costs, determine lead times, and ensure the technical feasibility of proposed solutions.
• Customer & Sales Support: Act as a key technical and commercial point of contact for customers. Support outside sales teams by providing pricing guidance, rapid quote revisions, and competitive insights.
• Post-Sale Execution: Assist with seamless order entry, handover documentation, and initial project management tasks to ensure a smooth transition from the sales phase to manufacturing.
• Pipeline Management: Utilize Salesforce to track and manage multiple quote requests simultaneously, ensuring all established turnaround timelines and SLAs are met.
• Process Improvement: Identify opportunities to improve the quotation process, develop standardized templates, increase pricing accuracy, and reduce turnaround time.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).
#LI-REMOTE
How Does FTI Give YOU the Chance to Thrive?
If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.
Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.
FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.