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Remote Customer Service Jobs in Rochelle, IL (NOW HIRING)

Harris

(Remote) Senior Manager, Operations

Oregon, IL · Remote

... we work, serve our customers, and drive business outcomes. The successful candidate will ... Partner directly with the VP, Support Services on contract negotiations for Operations-related ...

Harris

(Remote) Senior Manager, Operations

Oregon, IL · Remote

... we work, serve our customers, and drive business outcomes. The successful candidate will ... Partner directly with the VP, Support Services on contract negotiations for Operations-related ...

First American

Title Coordinator (Remote - US)

Oregon, IL · On-site +1

$20.34 - $27.12/hr

What We Do GO-SS (Global Operations - Specialized Services) provides office support to First ... its customers, administrating or facilitating financial transactions, and the ability to meet ...

New

micro1 AI

Biostatistician

Rockford, IL · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Rockford, IL · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

Cleo (US)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions. * Deliver exceptional customer service by responding promptly, professionally, and ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Rochelle, IL

Remote Customer Service information

See Rochelle, IL salary details

$9

$18

$26

How much do remote customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer service in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Rochelle, IL? The most popular types of Customer Service jobs in Rochelle, IL are:
What job categories do people searching Remote Customer Service jobs in Rochelle, IL look for? The top searched job categories for Remote Customer Service jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Remote Customer Service jobs? Cities near Rochelle, IL with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Rochelle, IL as of August 2026, with employment types broken down into 36% Full Time, and 64% Part Time. Highlights an 100% Remote job distribution, with an average salary of $38,019 per year, or $18.3 per hour.

Care Navigator- Remote Schedule Available (Must reside in IL, WI, IA)

Rosecrance

Rockford, IL • On-site, Remote

$19 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Rosecrance rating

6.1

Company rating: 6.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Become a champion of hope.
At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.
In this role, you will connect potential clients to the correct Rosecrance services and resources. Perform duties and other miscellaneous tasks. Backup for receptionist when needed.
Job Requirements:
  • High school diploma or GED or an equivalent combination of education, training and experience
  • Minimum of one year of previous switchboard experience or an equivalent combination of education, training and experience.

Qualifications:
  • General Customer Service and switchboard experience preferred
  • Working knowledge of addiction treatment preferred

Essential Responsibilities:
  • Answer all incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties and/or take messages.
  • Open new client inquiries in Avatar, and connect with proper Access department or front desk.
  • Handled incoming faxes through opening inquiries, scanning in and distributing to proper staff or department.
  • Work with access team to ensure calls for service are answered in a timely and professional manner.
  • Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
  • Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
  • Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
  • Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
  • Serve as a role model to others and demonstrate excellent company stewardship.

Schedule: Shift: T/W/TH from 9:30-6:00pm and F/Sat from 8:30-5:00pm.
Job Type: Full-time
Compensation & Rewards
  • Starting Pay 19.21/hr (based on education, experience, and credentials)

Work Location: Rosecrance Health Network- Mulford Road Rockford, IL. (with potential remote if located in IL, IA, WI)
Our Benefits
Rosecrance values its employees and offers a comprehensive benefits package for you and your family:
  • Medical, dental, and vision insurance (multiple plan options to meet your needs)
  • 401(k) with employer match & discretionary contribution
  • Group Life Insurance, LTD and AD&D
  • Tuition assistance & licensure/certification reimbursement
  • Paid Time Off, sick time, bereavement leave
  • Referral program earning up to $1,000 per hire!
  • Wellness program, including an on-site gym at select facilities
  • Discounts at participating retailers
  • Daily pay available through UKG Wallet for financial flexibility

Who We Are
Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.
We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.
Our Health and Safety Commitment
We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.
Equal Employment Opportunity
Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.
Our Partnerships
  • AARP Employer Pledge Program
  • MSEP (Military Spouse Employment Partnership).

Ready to Make a Difference?
Apply today and be part of something bigger! Your role at Rosecrance will help transform lives-starting with your own.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Rosecrance employees say

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About Rosecrance

Sourced by ZipRecruiter

Rosecrance is a private not-for-profit organization and nationally recognized leader in treating substance use and mental health disorders for children, adolescents, adults, and families. With nearly 60 locations in Illinois, Wisconsin, and Iowa, our physician-led team has developed an innovative, multidisciplinary, outcomes-informed approach. Since 1916, our unmatched legacy as a proven behavioral healthcare leader is a source of hope and strength to those we serve and provides a roadmap for the best opportunity for lasting recovery. Rosecrance served nearly 50,000 clients last year.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Rockford, IL, US

Year founded

1916

Social media

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